Customer Satisfaction Officer

2 weeks ago


Poole, United Kingdom Niyaa People Ltd Full time

I'm currently recruiting for a Customer Satisfaction Officer to join a rapidly expanding facilities maintenance company in Poole, Dorset.What's being offered?Role: Customer Satisfaction OfficerContract: PermanentHours: Mon-Fri 08:00 - 17:00Location: BH12Salary: £26,500Customer Satisfaction Officer roles and responsibilities:Calling tenants that work has been done for, to ask about their experience with the client, and asking them to fill out a short survey.Make roughly (Apply online only) calls per day Identify customer issues and concerns, and provide effective solutionsStay up to date with service knowledge to effectively assist customers and provide accurate information.To be successful in the Customer Satisfaction Officer role you will have:Excellent communication skills, both verbal and writtenStrong listening skills and the ability to understand customer needsEmpathy and a customer-focused approachAttention to detail and strong organizational skillsPrevious experience in a call handling role is necessary for this Customer Satisfaction Officer role.If you think you have the correct experience for this Customer Satisfaction Officer vacancy, or know of someone who does, please get in contact with Natalia at (url removed) with your up to date CV, or call on (phone number removed)



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