Customer Services Officer
2 days ago
Contract type
Permanent
Hours
Full Time
Location
Poole, Dorset, England
Interview location
Online interview (Teams)
- JP - Supporter Experience Officer.docx
(Word, 50.2kb)
**About us**
The Royal National Lifeboat Institution is a charity that provides a 24-hour lifeboat search and rescue service, seasonal lifeguards, water safety education and initiatives, and flood rescue response. Our lifeboat crews and lifeguards need a dedicated, professional, and talented team of customer service experts behind them. This is your chance to join such a team and help save lives every day.
**Your Role**
As a Customer Services Officer (known to us as a Supporter Experience Officer), you will be focused on:
- Receiving and making calls with our existing supporters and enquirers
- Providing a professional, speedy, and appropriate response and thanking service
- Carry out administration tasks as and when required
- Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment
**About You**
You will have proven experience of office / contact centre telephone work, ideally in a customer contact centre, along with experience of working within a fast-paced environment. Excellent customer service skills are essential along with a positive can-do attitude. You will need to have a proactive team approach, good attention to detail and strong verbal and written communication skills.
To be considered for this role you will need to have:
- Proven customer service skills
- Telephone experience (preferably in a contact centre)
- Experience of working in a fundraising environment would be beneficial, as would working knowledge of databases
- Educated to GCSE standard, or equivalent - English essential
We offer excellent benefits including starting on **26 days holiday** which increases up to 30 days with length of service, an **outstanding pension** scheme, **car share or cycle to work scheme**, **dental and health cash plan** and more
**Temporary home working**
Due to current circumstances you may be working from home when your role commences. You will be given the correct equipment you need to perform in your role. You will also receive support from your manager and colleagues to ensure a smooth and consistent induction process is delivered. You may also be required to work from your dedicated RNLI asset once the government guidelines change. If you have any queries relating to home or office-based working, please do not hesitate to ask questions at the interview/assessment stage.
**Safeguarding**
The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment and have a zero tolerance approach to proven incidents of bullying, abuse, harassment or exploitation. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
**Diversity at the RNLI
-
Customer Service Representative
2 weeks ago
Poole, Poole, United Kingdom TECHNICAL LIFT SERVICES LTD Full timeJob Overview:This role offers an exciting opportunity to join TECHNICAL LIFT SERVICES LTD as a Customer Experience Coordinator. As the primary point of contact for customers, you will ensure seamless and professional interactions, providing regular updates and handling enquiries with a focus on maintaining high levels of satisfaction.Key Responsibilities:Act...
-
Part-time Customer Service/office Administration
7 months ago
Poole, United Kingdom Gumbies Full time**Job Vacancy: Part-Time Customer Service/Office Administration Associate** Gumbies is a brand that specialises in creating lifestyle footwear products using recycled and natural materials. We are committed to promoting sustainability and ethical practices in everything we do. As we continue to grow, we are seeking a skilled and experienced individual to...
-
Customer Satisfaction Officer
2 weeks ago
Poole, United Kingdom Niyaa People Ltd Full timeI'm currently recruiting for a Customer Satisfaction Officer to join a rapidly expanding facilities maintenance company in Poole, Dorset.What's being offered?Role: Customer Satisfaction OfficerContract: PermanentHours: Mon-Fri 08:00 - 17:00Location: BH12Salary: £26,500Customer Satisfaction Officer roles and responsibilities:Calling tenants that work has...
-
Customer Service
4 days ago
Poole, United Kingdom Reed Business Support Full time** Customer Service - Wimborne - up to £23,500 d.o.e.** An excellent opportunity to join a growing company near Wimborne in their Customer Service team. You will use your passion and experience to maintain a high standard of service from start to finish, expressing your 'can do' attitude. Joining this Customer Service team, you will receive some generous...
-
Customer Experience Officer
4 days ago
Poole, Poole, United Kingdom Webrecruit Ireland Ltd. Full timeAbout Us: As a leading provider of emergency services, the RNLI has been saving lives for over 190 years. Our teams put their lives on the line to rescue those in danger of drowning.Your Role: We are seeking a Customer Experience Officer to join our team. In this role, you will be focused on delivering exceptional customer service through phone and email...
-
Customer Service Coordinator
3 days ago
Poole, United Kingdom Tate Full time**Customer Service Coordinator** **£21000 + excellent benefits including annual bonus, free parking and hybrid working** **Prestigious Head Office in Poole** **Excellent career prospects** Are you looking for a busy and involved Customer Service Coordinator role ? Do you have previous Customer Service experience and excellent communication skills...
-
Customer Service Coordinator
6 days ago
Poole, United Kingdom Dovetail Recruitment Full time**Customer Service Coordinator Job in Poole** Dovetail Recruitment are excited to be working with a long standing client in Poole who are looking for a new Customer Service Coordinator to join their welcoming team. With great retention of staff due to their positive environment, fun company culture and lovely offices, this is a wonderful place to work and...
-
Customer Service Advisor
7 months ago
Poole, United Kingdom Resource Recruitment Full time**Customer Service Advisor** **Job Location**:Poole, Dorset (nr fleetsbridge) **Job Type**:Permanent **Salary**:£24,000 per annum **Hours**: 39 hours per week, Monday - Thursday 8am - 5pm & Friday 8am - 4pm **Benefits**: - Up to 31 days holiday to start including bank holidays, increasing to 36 days with service and the option to buy 4 days additional...
-
Customer Service Advisor
7 days ago
Poole, United Kingdom Mploy Staffing Solutions Full timeProvide excellent customer service to both queries from customers and to general enquiries from non-account holders in a courteous and timely manner and to the customer’s complete satisfaction. Proactively work to improve the customer’s experience and deliver a service exceeding the customer’s expectations. Communicate effectively with team members and...
-
Customer Service Advisor
5 days ago
Poole, United Kingdom Dovetail Recruitment Full timeCustomer Service Advisor Job in Poole Dovetail Recruitment are excited to be working with a long standing client in Poole who are looking for a new Customer Service Advisor to join their welcoming team. With great retention of staff due to their positive environment, fun company culture and lovely offices, this is a wonderful place **Customer Service...
-
Customer Experience Officer
2 weeks ago
Poole, United Kingdom CV-Library Full timeCustomer Experience Officer Salary: £23,089 Contract type: Permanent Hours: Full Time Location: Poole, Dorset, England Interview date: w/c 20 January 2025 Closing Date: 12-01-2025 Reference: 18504 About us Our purpose is simple, to save lives at sea. Since the 19th century, our crews have been risking their lives to save those who are in danger of...
-
Customer Experience Coordinator
1 month ago
Poole, United Kingdom Technical Lift Services Ltd Full timeRole Overview: As the Customer Experience Coordinator at Technical Lift Services Ltd., you will be the first point of contact for customers, ensuring all interactions are seamless and professional.You'll proactively manage customer communications, provide regular updates, and handle enquiries with a focus on maintaining high levels of satisfaction.Your role...
-
Customer Experience Officer
1 week ago
Poole, United Kingdom Rnli Full timeCustomer Experience Officer Salary : £23,089 Contract type : Permanent Hours : Full Time Location : Poole, Dorset, England Interview date : w/c 20 January 2025 Closing Date : 12-01-2025 Reference : 18504 About us Our purpose is simple, to save lives at sea.Since the 19th century, our crews have been risking their lives to save those who are in danger of...
-
Customer Service Assistant
1 week ago
Poole, United Kingdom Tate Full timeTate are currently supporting our Poole based client who are seeking a Customer Service Assistant to join their successful and growing business. Delivering outstanding customer service, the role involves - Responding to product based queries - Liaising with internal departments including the warehouse and finance teams - Sales order processing - Excellent...
-
Customer Services Coordinator
3 days ago
Poole, United Kingdom Dovetail Recruitment Full time**Customer Service Coordinator Job in Poole** Dovetail Recruitment are excited to be working with a long standing client in Poole who are looking for a new Customer Service Coordinator to join their welcoming team. With great retention of staff due to their positive environment, fun company culture and lovely offices, this is a wonderful place to work and...
-
Customer Service Advisor
7 months ago
Poole, United Kingdom Freedom Health Insurance Full timeFreedom Health Insurance is actively looking for a Customer Service Advisor to join our team in Poole. The customer service team are responsible for the administration and renewal of our customer’s policies both directly and /or via their insurance broker. **About the role** Your role will be to provide a professional award-winning level of customer...
-
Customer Experience Coordinator
1 month ago
Poole, United Kingdom TECHNICAL LIFT SERVICES LTD Full timeRole Overview: As the Customer Experience Coordinator at Technical Lift Services Ltd., you will be the first point of contact for customers, ensuring all interactions are seamless and professional. You'll proactively manage customer communications, provide regular updates, and handle enquiries with a focus on maintaining high levels of satisfaction. Your...
-
Customer Experience Coordinator
1 month ago
Poole, United Kingdom TECHNICAL LIFT SERVICES LTD Full timeRole Overview: As the Customer Experience Coordinator at Technical Lift Services Ltd., you will be the first point of contact for customers, ensuring all interactions are seamless and professional. You'll proactively manage customer communications, provide regular updates, and handle enquiries with a focus on maintaining high levels of satisfaction. Your...
-
Admissions Officer
7 months ago
Poole, United Kingdom Student Recruitment Agency: Administrative Services Full timeWe are a leading educational institution that provides higher education opportunities to students in the United Kingdom. We are seeking a part-time Admissions Officer to join our team to help manage the admissions process and provide excellent customer service to our prospective students. Job Summary: **Responsibilities**: - Provide excellent customer...
-
Customer Service Advisor
6 days ago
Poole, United Kingdom Resource Recruitment Full timeCustomer Service Advisor Job Location: Poole, Dorset (nr fleetsbridge) Job Type: Permanent Salary: £24,528 per annum Hours: 39 hours per week, Monday – Thursday 8am – 5pm & Friday 8am – 4pm Benefits: * Up to 31 days holiday to start including bank holidays, increasing to 36 days with service and the option to buy 4 days additional holiday...