Audiology Clinic Support Administrator

2 months ago


Bournemouth, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

We are seeking to recruit an administrator to work within our busy Audiology Department in Boscombe, Bournemouth. This post is offered as either full time (37.5 hours per week), or a part time job share will be considered where possible.

The main function of the Audiology Service is to provide NHS hearing aid services throughout East Dorset and we are looking for someone with excellent organisational skills to join our friendly admin team.

The role includes dealing with a range of telephone queries, arranging appointments, managing patient correspondence, data inputting and problem solving. In addition to dealing with patients, a key part of this role is to provide administrative support to the clinical team to enable them to run their clinics effectively.

Applicants must have competent IT and administration skills and have the ability to manage a busy workload and to work calmly under pressure. Applicants must also be able to communicate clearly and sympathetically with hearing impaired people.

You will need to be highly organised with excellent communication skills and a strong commitment to delivering a customer focused service. This is a very busy department and you will be required to effectively manage multiple and diverse work streams.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.


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