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Business Support Administrator

4 months ago

Bournemouth, United Kingdom South Coast Medical Group Full time

South Coast Medical Group is an award-winning NHS Primary Care Home, comprising five GP surgery locations in the Bournemouth general area and serving over 30,000 patients in total.

Crescent Providence Surgery, our founding Practice, has been rated Outstanding by CQC.

By working at scale, we are better able to promote health and provide for the differing needs of the communities of local people and a balanced workload for our staff. It also enables us to employ a significant multi-disciplinary team including Pharmacists, Advanced Nurse Practitioners and Paramedics (for pre-assessment screening and home visits) all of whom reduce the clinical workload for GPs.

SCMG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our vision is: _Be the best provider in healthcare, education and training for our local communities_.

We have an exciting opportunity for a Business Support Administrator to join our team. This role is based at our Crescent Providence Surgery, working Monday to Friday 08:30am - 17:00pm (30 minute unpaid lunch), 40 hours per week.

**Job Summary**:
This role provides vital support to the ongoing success of South Coast Medical Group by acting as a key point of contact for administrative support for multiple sites and services. The main duties include:

- Supporting the process for recording and investigating Significant Events in accordance with CQC regulations
- Coordinating student placements, including rotas, accommodation requirements and IT system access
- Supporting patient access and coordination of MRI services
- Arranging clinical and non-clinical meetings, including minute taking
- Coordinating access to our private patient services
- Procurement of clinical and non-clinical supplies
- And other ad-hoc administrative tasks such organising social events and well-being initiatives

**Responsibilities**:
**MRI Referrals**
- Overall running of the MRI service.
- Organising the radiographer’s rota.
- Booking in patients.
- Sending referrals to radiographers.
- Collate monthly invoices.
- Keep a record of all patients booked and contacted.

**Private services**
- Understanding of the private services and prices.
- Producing invoices as and when needed.
- Respond to Whatclinic enquiries.
- Scheduling appointment and coordinating Dr Ni’mans availability.
- Keep a record of all patients booked and contacted.

**Significant events**
- Logging SIG events.
- Record SIG events on Ulysses.
- Updating and maintaining the SIG events list and any tasks.

**Students**
- Organise student rotas and/or accommodation, this includes, College, University, Nurse, and any new clinical staff.

**Reception**
- Support reception in the first 30-60 minutes of the day during busy periods.
- To have a thorough knowledge of all practice procedures.
- To work in accordance with written policies and protocols.
- Using the computer system to organise patient information and appointments for surgeries and update as necessary.
- Fax, scan and photocopy as requested.
- Cover all reception positions as necessary.
- Acting in a courteous, respectful and helpful manner promoting the values of the practice.
- Process appointment requests for today/future appointment from patients by telephone and in person.
- Deal with visit requests.

**Smartcard and SystmOne**
- Change and request new passwords for SystmOne
- Change and create rotas for all staff when required and provide cover for rota managers
- Update and create letters on SystmOne

**Other Admin support**
- Be responsible for ensuring safe delivery of post to the Post Office every day for the business.
- Flexible to support other administrators and management with adhoc work such as scanning documents to the library and sending to organisation, updating documents etc.
- Meeting minutes and organisation of meetings, both clinical and managerial meetings
- Procurement of stationary, surgical supplies for all sites
- Organise staff social events
- Collate staff suggestion boxes
- Create and send organisation-wide surveys
- Undertake administrative duties on Clarity Teamnet

**OurHealth**
- Compile and maintain information to promote health and wellbeing charities and services
- Ensure all wellbeing documentation and resources are easily accessible to staff via regular Clarity TeamNet updates
- Manage and maintain the OurHealth Topic page / Padlet

**Benefits include**:

- Parking available at each site
- NHS Pension
- Up to 25 days annual leave
- BH Live Centres Corporate discount
- Access to Health Service Discounts online, where hundreds of well-known brands offer various discounts to NHS employees.

**Job Types**: Full-time, Permanent

**Salary**: £11.00 per hour

**Benefits**:

- Company events
- Employee discount
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Application question(s):

- IT literate with advanced MS Word, Excel and PowerPoint
- S