National Aftersales Administrator

5 months ago

Newton Aycliffe, United Kingdom Linde MH UK Ltd. Full time

About Linde and the National Business Admin Team.

We are one of the world's leading manufacturers of forklift trucks and warehouse equipment. We operate in over 100 countries worldwide and have around 13,000 people working for the brand.

The National Business Administration teams were created as remote teams where we create and process the Finance and Maintenance contracts for all our customers across the UK from 8 different regions and local Depots.

Linde Material Handling offers a range of challenging careers across the country, and we are keen to talk to you about the direction in which you would like your career to go.

We are currently looking for a National Business Administrator to join our team in the Contracts Department based at our Bridgend depot.

We are looking for an Administrator who has experience working in a fast-paced, data-entry role, previous customer service experience and is used to meeting deadlines and achieving monthly targets.

Whilst the national team is large, with monthly team meetings, you will also be part of a regional team in the depot where you are based.

The Contract Administration Team is responsible for the creation of all finance contracts from the sale of trucks; extension of contracts should they roll over; creation of pay-as-you-go contracts; contract changes where customer have moved their equipment; RPI price changes; hitting monthly billing targets and ensuring the query log and block billing is as low as possible, ensuring efficient cash flow into the business. Working with our SAP System full training and ongoing support will be given.

You will also be responsible for arranging transport with our agreed third-party haulier, to collect trucks from customer sites and arranging to get them back to the local depot across the country, and into the workshops for inspections as well as moving between customer sites. Liaising with customers for ETA’s and dealing with our internal colleagues to ensure the communication chain is clear and aligned is also key.

Creation of Maintenance (Service) and LOLER (inspection) Plans to ensure our Equipment is inspected on time and meets the H&S Standards is another key task within the role.

**What we offer**:
**Who are we looking for?**

To be considered for this role, you will need experience in at least one of the following areas:

- Data entry
- Previously worked in a fast-paced/demanding administration role
- Mechanical handling background/knowledge
- Experience working in a national team and using Microsoft Teams as a primary method of contact.

You will need to be IT literate and able to use latest technology to keep accurate records and place orders.

You will need to have the following personal attributes:

- Good communication skills to liaise with our customers and your internal colleagues
- Ability to work both independently and as part of a team
- Take pride in your work and complete tasks to the highest standard
- A high level of accuracy and attention to detail
- A positive and can-do attitude
- Flexibility to adapt to the changing needs of the role
- A desire to be a Linde brand ambassador

**Tasks and Qualifications**:
**What we Offer?**

**_There is the possibility that this contract may be extended, but this is not guaranteed. _**
- 40 hour working week
- Hybrid working may be available, depending on the individual
- Annual leave will be accrued and paid via the agency
- Pension will be managed by the agency

**What to Expect?**
- Comprehensive training programme & buddy support system in place
- Regular 1-2-1 meetings with your line manager via Microsoft Teams.
- Monthly team meetings with the entire Aftersales team of 22 people - via Microsoft Teams.
- Monthly targets
- Designated area to manage an end-to-end process for contract administration.
- Dealing with 8 different depots across the country
- Local support from a network of colleagues
- Varied role with day-to-day different challenges

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