Council Tax Customer Service Officer
6 months ago
**Rate**:£26.44 per hour (umbrella)
**Term**:3 months
**Hours per week**: 35
**Location**:Hybrid - 2 days per week in the office
- Must have experience of working in a Revenues environment
- Must be a strong Capita One (Academy) user
- Excellent Council Tax knowledge to include billing, discounts, exemption and recovery
- Excellent communication/customer service skills
- Have a flexible approach
- Experience of dealing with challenging customers - call centre element to role
**Requirements**:
- Must have 5 years experience of working in a Revenues/Council Tax environment
- Must be a strong Capita One (Academy) user
**Pre-Compliance Checks for Successful Applicants**:
At BSS, we uphold the highest standards of screening and trust for every role. Successful applicants will undergo a comprehensive pre-compliance process in line with the Baseline Personnel Security Standard (BPSS). This includes:
- **Identity Verification**: Confirming the authenticity of your identity documents.
- **Employment History Checks**: Reviewing your occupation history for the past 3-5 years (depending on client requirement).
- **Right to Work Verification**: Ensuring you have the legal right to work in the UK.
- **Unspent Conviction Check**: Conducting a Basic DBS Check to reveal any unspent convictions.
These checks are crucial in ensuring a secure and trustworthy work collaboration, aligning with best practices used in government and public sectors. While primarily standard in these sectors, our adoption of pre-compliance checks across all roles reflects our commitment to maintaining the highest standards of integrity and trust in our recruitment process.
**Job Types**: Full-time, Temporary contract
Contract length: 3 months
**Salary**: £26.44 per hour
Expected hours: 35 per week
Schedule:
- Monday to Friday
Application question(s):
- Do you have 5 years experience of working in a Revenues/Council Tax environment?
- Are you a strong Capita One (Academy) user?
- Do you have excellent communication/customer service skills?
**Experience**:
- Local Government: 3 years (required)
Work Location: In person
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