First Point of Contact Assessor

2 weeks ago


Neath Port Talbot, United Kingdom Hafal Full time

This is an exciting opportunity for anyone who is looking to work within substance misuse. The post
holder will be responsible for assessing substance users aged 18 and over across the Western Bay
area. Duties will include carrying out assessments including risk, developing care plans with
individuals and provide brief interventions and make onward referrals to the appropriate agency as
well as keeping accurate records.

**Responsibilities:
- To have commitment to and demonstrate an undertaking of equality of opportunity and its

relevance to different sectors within the community.
- Must demonstrate empathy towards Adferiad Recovery’s beneficiaries.
- To carry out all other tasks commensurate with the role.
- Undertake comprehensive substance use assessments, risk assessments, and develop care

plans to meet identified needs.
- Deliver brief interventions.
- Conduct screening phone calls for substance users wanting to access drug and alcohol

services.
- Monitor the Newid referral inbox and contact newly referred clients.
- Identify appropriate services to meet identified needs.
- Work in partnership with service users to reduce alcohol and drug related harm.
- Develop close and collaborative relationships with a wide range of service providers, both in

statutory and voluntary sectors.
- Provide support to those waiting to be allocated to a service
- Attend relevant meetings to update partnership agencies of the work being completed.
- Maintain appropriate written and database client records and undertake appropriate

administrative tasks in a timely manner. The WCCIS database is currently being utilised.
- Participate in team meetings and regular supervision sessions.
- Maintain confidentiality in accordance with Adferiad’ s policy and procedure, and with any

statutory/contractual requirements.
- Support individuals who may attend the agency in crisis
- Work in a non-judgmental, anti-discriminatory way at all times.
- Promote a positive profile of all local substance misuse treatment agencies.
- Organise and manage time effectively to ensure service delivery opportunities are

maximised.
- Take responsibility for updating training needs and knowledge requirements such as

relevant legislation, and practice/research about substance misuse.
- Carry out all tasks with professionalism and in line with the agencies policies and procedures.
- Promote a positive profile of the agency.
- Undertake other reasonable duties as requested by the management team.

**Essential Desirable Method of**
**Assessment**

**Qualifications:
- NVQ Level 3 in Health and Social Care, or

equivalent relevant professional
qualification or be willing to work towards
Application

Application

**Experience:
- Experience of delivering services to

substance users.
- Experience of carrying out assessments and

developing care plans.
- Experience of liaising with other specialist

and non-specialist agencies.
- Experience of

working with the
harm reduction
model.

Application /
Interview

**Skills:
- Substance use assessment and care

planning skills.
- Ability to complete risk assessments and

manage risk.
- Excellent communication and interpersonal

skills.
- Good IT, report writing and note keeping

skills, including maintaining all client
records as required.
- Ability to organise own time and work on

own initiative.
- An ability to work as part of a team.
- High level of motivation and enthusiasm.
- The ability to use the

WCCIS database
Application/Inter
view / Exercise

**Knowledge:
- Knowledge of local and national resources.
- Knowledge of different approaches to

working with substance use.
- Knowledge of legislation pertinent to the

role including Safeguarding.
- Knowledge of the 12- Step Abstinence
Programme.
Application/Inter
view

**Other Relevant**
**Requirements:
- Committed to the principles of equal

opportunities and client confidentiality.
- Welsh language skills
- Full driving licence

and full access to a
vehicle for work
purposes
Application/Inter
view / Exercise


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