Administration and Reception Team Lead
6 months ago
To act as the first point of contact for the reception team, answering queries, directing workload and ensuring focus on telephone access at peak times to meet patient demand. To lead with new staff inductions, design and facilitate regular staff training for the reception team. To undertake reception staff 1/3/6 month reviews whilst in probationary period and provide feedback on performance to the Practice Manager. To conduct all reception staff back-to-work interviews following absence through illness and other unforeseen reasons.
To act as the main practice point of contact for death administration protocol including liaison with the coroner office staff as required to ensure a seamless service to patient families. To coordinate and maintain the team rota ensuring adequate staffing levels in the receptionist/telephonist team at all times. This will include awareness through PeopleHR of approved staff absence. To troubleshoot and resolve shortfalls in staffing levels as appropriate highlighting significant absence to the Practice Manager.
To provide support and resolution of complaints for patients in accordance with the NCPC complaints policy, escalating to the Practice Manager as required. Daily troubleshooting to ensure mínimal wastage of appointments. Highlight any clinical rota anomalies to the Practice Manager. Making appointments and booking patients in for surgeries and clinics.
Answering the telephone within a reasonable time, dealing with requests and enquiries courteously and politely. Contacting hospitals and various other agencies for results, appointments and patient information. To ensure repeat medication is issued in line with the protocols that are already in place, and ensure that any queries raised are dealt with quickly and correctly. To ensure that patient queries on medication are highlighted to the relevant clinical member.
To undertake associated jobs allocated by the Practice Manager when required.
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Reception and Administrative Assistant
20 hours ago
Carlisle, Cumbria, United Kingdom NHS Full timePosition OverviewWe are recruiting for a Reception and Administrative Assistant to join our busy outpatient department. The successful candidate will be responsible for ensuring that all reception areas are staffed at all times, providing a welcoming environment for patients and their families.Main Responsibilities:Acting as the primary point of contact for...
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Administrative Team Lead Medical
3 weeks ago
Carlisle, Cumbria, United Kingdom Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Full timeCumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust Career OpportunityJob Title: Administrative Team Lead MedicalLocation: Cumbria, Northumberland, Tyne and Wear (CNTW)Salary: £30,000 - £40,000 per annumWe are seeking a highly experienced and skilled Administrative Team Lead to join our team in Cumbria, Northumberland, Tyne and Wear (CNTW)....
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Pension Fund Administrator
19 hours ago
Carlisle, Cumbria, United Kingdom InvestAcc Pension Administration Limited Full timePension Fund AdministratorAre you looking for a challenging role in the pension administration industry?We are seeking an experienced Pension Fund Administrator to join our team at InvestAcc Pension Administration Limited.Your key responsibilities will include:Liaising with Financial Advisers, Banks, and Pension Scheme members to ensure timely and accurate...
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Pension Administration Professional
18 hours ago
Carlisle, Cumbria, United Kingdom InvestAcc Pension Administration Limited Full timePension Administration ProfessionalJoin our team at InvestAcc Pension Administration Limited as a Pension Administration Professional!Your key responsibilities will include:Liaising with Financial Advisers, Banks, and Pension Scheme members to ensure timely and accurate administration of all pension and investment-related mattersManaging pension assets and...
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Night Reception Team Member
6 months ago
Carlisle, United Kingdom Travelodge Full timeCome and join our amazing team at Travelodge Carlisle Todhills as a Night Reception Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly...
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Team Lead
4 days ago
Carlisle, Cumbria, United Kingdom Marks and Spencer Full timeJob Title: Team LeadAbout the RoleWe are seeking a skilled and experienced Team Lead to join our team in Carlisle. As a key member of our management team, you will be responsible for leading and developing a high-performing team, driving business growth, and delivering excellent customer service.Key ResponsibilitiesLead and manage a team of colleagues to...
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Administrative Support Assistant
8 months ago
Carlisle, United Kingdom Dodd & Co Services Limited Full time**LOCATION: CARLISLE** Dodd & Co is a progressive UK firm of accountants and business advisers. Cumbria based, with clients throughout the UK. Don’t miss this exciting opportunity to join our team. With a friendly personality and an enthusiasm for the delivery of superb client care, you will be involved in providing administrative support to every area...
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Administration Assistant
6 months ago
Carlisle, United Kingdom PARK GATE & CO LTD Full timeTo work within our busy office carrying out a range of office administration duties. The job includes computer data input work, switchboard and reception work and various other administrative duties. Applicants must have a good standard of education together with excellent communication skills, good IT skills and be able to work as part of a small team. We...
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Administration and Operations Lead
1 month ago
Carlisle, United Kingdom Safety Net (UK) Full timeSafety Net is a charity supporting the recovery of those affected by rape, exploitation, sexual and domestic abuse across Cumbria. We offer free advice, support, counselling, therapy and group work to adults, children and young people who have been affected by abuse and trauma and provide trauma-informed care through a range of services designed to foster...
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Reception Teaching Assistant
6 months ago
Carlisle, United Kingdom Sense Education Full timeWe are currently looking for a Teaching Assistant to work primary school in Carlisle. The role is to work in Reception and we are looking for someone who has experience in EYFS. School hours are 8:30 - 3:30 The position has come about due to an increase in young people with SEND. The position is to support the class teacher with the additional pupils who...
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Reception Teaching Assistant
7 months ago
Carlisle, United Kingdom Sense Education Full timeSupport Educate and Nurture. We have a new position in a reception class in a primary school. The class requires an extra Teaching Assistant / Early Years Practitioner to support. The class has pupils with additional learning needs that require 1:1 support from someone who is caring and attentive to assist them. The position is in a vibrant primary who...
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Administration Assistant
6 months ago
Carlisle, United Kingdom Link Recruitment Full timeOur Client is an award winning, up and coming, forward thinking established company based in Carlisle with Clients across the whole of Cumbria. We are looking for a super organised, highly motivated, experienced administrator to join their exceptional company who pride themselves in delivering expert service to their customers. As first point of contact for...
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Receptionist and Administrative Assistant
1 week ago
Carlisle, Cumbria, United Kingdom VC Evidensia UK Full timeAbout UsWe are VC Evidensia UK, a leading provider of veterinary services committed to diversity, equality, inclusion, and belonging. We strive to create a welcoming environment for all employees and clients.SalaryThe salary for this position is between £18,000 and £20,000 per annum, based on experience and qualifications.Job SummaryWe are seeking an...
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Level 3 Business Administrator
6 months ago
Carlisle, United Kingdom GEN2 Full timeTo assist with secretarial and administrative support to clinical and non-clinical areas of the Hospice - To assist with maintaining a computerized system to record patient information for all clinical areas(EMIS Web) - To assist with arranging meetings, preparing agendas and documents, and taking minutes for internal meetings - To assist with maintaining...
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Investment and Pension Services Specialist
24 hours ago
Carlisle, Cumbria, United Kingdom InvestAcc Pension Administration Limited Full timeInvestment and Pension Services SpecialistWe are seeking an Investment and Pension Services Specialist to join our team at InvestAcc Pension Administration Limited.Your key responsibilities will include:Providing expert advice on investment options and pension arrangements to scheme membersLiaising with Financial Advisers, Banks, and other stakeholders to...
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Team Administrator- Bank Team
6 months ago
Carlisle, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full timeBand 3, Bank Team Administrator 15 hours per week, permanent North Cumbria Integrated Care NHS Foundation Trust are seeking a Bank Team Administrator to join our busy team The role will require you to work as part of a team and on your own initiative, liaising with various colleagues throughout the organisation to ensure an effective temporary workforce...
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Business Administrator
8 months ago
Carlisle, United Kingdom GEN2 Full time**Main Purpose**: Under the instruction/guidance of the Administrator: provide general administrative support to the school much of which is of a highly confidential nature Principal Accountabilities **Organisation** A. Be the first line of contact and undertake reception duties, answering general telephone and face to face enquiries and signing in...
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Team Lead Specialist
1 week ago
Carlisle, Cumbria, United Kingdom Compass UK & Ireland Careers Full timeAbout the RoleThis is an excellent opportunity for a motivated individual to join Compass Group UK&I as a Supervisor. As a key member of our team, you will be responsible for overseeing daily operations, maintaining high-quality standards, and ensuring seamless customer service delivery.Key ResponsibilitiesOversee daily deliveries, checking and storing them...
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Reception Desk Support Role
24 hours ago
Carlisle, Cumbria, United Kingdom CV-Library Full timeAbout This OpportunityWe are seeking an experienced Receptionist to join our team at CV-Library in Carlisle, Cumbria. As a key member of our dental practice, you will play a vital role in delivering exceptional patient care and ensuring the smooth operation of our front desk.Key Responsibilities:Manage the reception desk, providing a warm welcome to patients...
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Business Administrator
6 months ago
Carlisle, United Kingdom Mariposa Care Group Full time**Hourly rate**: £13.24 per hour **Location**: Kingston Court care home **Shift**: Days **Contract**: Temporary, fixed term **Postcode**: CA2 7JH **Experience Required**: Administrative experience **Required Qualifications**:Level 3 Business Administration qualification would be beneficial, but not essential. You’ll also enjoy lots of other great...