Care Coordinator

**Main Duties and responsibilities**: Participate in the administrative and professional responsibilities of the GPs Arranging appointments, referrals, recalls, tests and follow up appointments of patients where instructed by the GPs Utilise health intelligence systems to proactively identify cohorts of patients to deliver personalised care Interrogate the available IT systems to provide reports to aid the practice team in providing excellent health care Assist with the smooth running of the practice recall system making sure that the identified cohorts receive their personalised care. Patient liaison in preparation to making shared decision making between all health professionals, making sure they have the correct tools to make the decision. This will include referral to Social Prescribers and link workers to assist the patient To assist in seasonal and special projects as requested e.g., flu campaign Liaising with outside providers as instructed by the GPs Other ad-hoc duties as instructed by GPs and Practice Manager Professional Responsibilities Ensure the clinical computer system is kept up to date with accurate details recorded Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice Ensure collection and maintenance of statistical information required for regular and ad hoc reports Ensure infection control and prevention policies are adhered to in full, noting the practices bare below the elbow and jewellery policies. Attend and participate in practice meetings as required Assist in formulation of practice philosophy, strategy and policy Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source should be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Using personal security systems within the workplace according to practice guidelines Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines Management and maintenance of Personal Protective Equipment (PPE) for the practice including provision, ordering, availability and ongoing correct usage by staff Responsible for hand hygiene across the practice Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed, and weaknesses / training needs are identified, escalating issues as appropriate Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment.

Lack of facilities to be escalated as appropriate. Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of clea