Care Co-ordinator

**Duties and responsibilities**: Be a first point of contact for general advice and support for patients with administrative queries, directing them to other members of the administrative team or booking them with the best clinician to support any clinical needs as required. help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care, using tools to understand peoples level of knowledge and confidence in skills in managing their own health; support people to take up training and employment, and to access appropriate benefits where eligible: ie. through referral to social prescribing link workers; provide coordination and navigation for people and their carers across health and care services, working closely with medical secretaries, patient services, social prescribing link workers, health and wellbeing coaches, and other primary care professionals; with support from the practices data analyst, use population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care. support the coordination and delivery of the practice MDTs and also if required within the wider PCN.

Administration Tasks Answer the calls to Option 3 on the telephone system from patients requesting help with administrative issues directing onwards as appropriate. Support the medical secretaries by taking some of the administrative tasks such as finding contact details for services for the GPs or the patients. Be a point of contact for GPs when they need to book the patient that they have with them in for further diagnostic testing with the nursing team or a review with another clinician. Support the GPs in requesting an ambulance for a patient, liaison with other members of the practice team such as front desk or the nursing team to ensure patient experience is good and the ambulance team are welcomed and expected in the building.

Manage the recall process for various nursing appointments, such as B12 injections, LTC reviews and Stocking and Doppler recall. Manage the incoming blood pressure readings from patients, arranging follow ups, next steps as required. Support practice campaigns for vaccinations such as covid and flu, contacting eligible patients either through SMS messaging, letter or telephone as needed and booking them appropriately. Work on the task lists for patient services, admin and medical secretaries helping to resolve as many as possible enabling the task lists to be kept at manageable levels and responded to in a timely manner.

Support the data analyst with regular data coding in the clinical system including checks undertaken for correct coding at practice level for referral to PCN services and that clinical coding under the PCN IIF contract is completed. Inviting specific patient cohorts to book their own appointments through the URL management system and respond to queries or questionnaires about their health via the AccuRx and MJOG systems dealing with any responses or queries appropriately. Summarise and code new patient records on the clinical system when required to support the team. Form practice templates, write and send communications to patients either as a one-off or as a mail merge.

Support the practice team in other non-clinical tasks as required from time to time. Professional Responsibilities Ensure the clinical computer system is kept up to date with accurate details recorded Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice Ensure collection and maintenance of statistical information required for regular and ad hoc reports Ensure infection control and prevention policies are adhered to in full. Attend and participate in practice meetings as required including those that are scheduled outside your normal working hours. As much notice as possible will be given.

Assist in formulation of practice philosophy, strategy and policy Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the pr