Deposit Administrator

1 week ago

Birkenhead, United Kingdom Connells Group Full time

**Job Description** Deposits Coordinator (Lettings Administrator or Administrator)**

The main purpose of the **Administrator **role is to provide deposit negotiation, support services, and administration to branches, landlords, and tenants.

**What you receive as an Administrator**:

- Up to £18,600 (depending on experience)
- Support in training towards ARLA - NFOPP qualifications (additional £1000 once qualified)
- Team incentives
- 20 days annual leave (+ bank holidays) raising to 25 days annual leave with length of service
- NO WEEKENDS
- Industry-leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Collaborative, rewarding, and fun environment

**Key responsibilities of an Administrator**:

- Liaising with landlords, tenants, branch staff, and client accounting
- Ensuring a smooth transition throughout the deposit process
- Advising and obtaining instructions from landlords and tenants at the end of the tenancy
- Administering Tenancy Deposit Scheme referrals
- Drawing up a schedule of costs based on the checkout report
- Mediate and negotiate between the parties regarding the disposal of the deposit.
- Ensure that relevant payments are instructed promptly and properly regarding contractors, deposits

**Essential skills and experience required to be a successful Administrator**:

- Outstanding customer service skills
- Solid administration skills
- An ability to work to deadlines and to strict standards
- Organised and able to prioritise workload in a faced paced environment
- Resilient, positive, numerate, and detail-oriented
- Solid influencing skills and ability to negotiate with third parties
- Confident verbal communicator backed up with excellent letter writing skills

**Desirable skills (not essential as training will be provided)**:Residential Lettings, Estate Agency, Property Management, Contracts, Claims, Mediation

Our existing** **team comes from a diverse range of backgrounds including **Customer Support, Call Centre, Retail, and Hospitality, Leisure, and Care sectors - Kickstart your career with us today**

Job Reference: CC00095

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