Maintenance Co-ordinator

3 months ago

Taunton, United Kingdom ReSI Property Management Limited Full time

This role involves working within our property management company which lets independent living properties to over 55's. It is an office based position organising required maintenance work on vacant properties, swiftly and with best value in order that the properties can be let with a minimum void period and also to respond to all reactive maintenance reported by our tenants, to ensure the work is undertaken promptly to meet both the landlord and tenant’s expectations.

**PRINCIPAL ACCOUNTABILITIES**
- To carry out a planned maintenance programme for void and let properties within your assigned region.
- With your regional team, ensure properties are ready on time for incoming tenants.
- Ensure a property appraisal is completed within 10 working days of the property becoming vacant and approval gained without undue delay.
- Obtain necessary quotes and commission work as quickly as possible once approved and ensure invoices are sent to the accounts team promptly.
- Liaise with tenants, Landlords and Development Managers to carry out reactive maintenance tasks and follow up to ensure arranged works have been completed on time and within budget.
- Ensure that outstanding jobs are kept to a minimum ensuring that all activities, conversations etc. are recorded within the appropriate system notes.
- Work with tenants, their families, Social Services and welfare agencies where necessary to facilitate improvements for tenants and access grants where possible and appropriate.
- Undertake ad hoc and routine tasks to assist the Property Manager and Directors as required and these may extend beyond the post holder’s own geographical area of responsibility.

**REQUIRED KNOWLEDGE AND SKILLS**
- Good IT skills including knowledge of MS Office suite (Word, Excel, Outlook and PowerPoint). Previous use of FixFlo would be an advantage.
- Organised, conscientious, focused, confident and assertive.
- Excellent communication skills both verbal and written.
- Good customer service skills with telephone experience.
- Some understanding of the lettings process and/or the retirement market and the ability to empathise with the needs of elderly or retired customers.
- Good team worker, willing to both support and set a good example to other team members and able to work as part of a target driven team.
- Values and promotes equality and diversity.

**Job Types**: Full-time, Permanent

**Salary**: From £22,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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