Office Administrator
7 months ago
**What the job involves**
**You will**: undertake a range of duties not limited to:
- Managing day-to-day maintenance requests.
- Delivering a high standard of customer service for all customers. Ensuring we are being pro-active when we manage incoming queries.
- Understanding Landlord and Tenants responsibilities when managing the day-to-day requests so we can be clear to customers around their responsibilities for the property.
- Ensuring maintenance issues are logged and managed effectively.
- Take responsibility for outstanding tickets and manage these in a timely manner.
- Dealing with conflict using strong negotiation skills to resolve conflict.
- Working with contractors to ensure work carried out is done in a timely manner and to the correct standard.
- Ensuring safety certifications are up to date and make sure any renewals have been arranged in a timely manner, so properties are compliant.
- Working with the senior coordinators and team leader to ensure KPIs are achieved and escalate any issues when appropriate.
**You need these skills and abilities**:
- Previous property experience is desired but not essential. (Full training will be provided along with ongoing coaching where required).
- Great verbal and nonverbal communication skills.
- Ability to lead and see jobs to a conclusion.
- Strong customer service skills.
- Good organisational skills with a problem-solving ability.
- Good communication/negotiation skills and very competent in resolving conflict and potential disputes.
- Confident at relaying information.
- Ability to prioritise and multi-task.
- Ability to remain calm under pressure in a fast-paced environment.
- Good IT skills including MS Office Suite.
- Legal Right to Work in the UK
**Salary**: £20,000.00-£23,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
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