Course Operations Coordinator

4 weeks ago

Cambridge, United Kingdom Bridge of Hope Full time

J**ob Title: Course Operations Coordinator**

**Salary: £27,900 - £36,300**

**Location: Cambridge, hybrid**

**Contract: Permanent, full time (35 hours per week)**

Due to our expanding portfolio of online courses, we are looking for a Course Operations Coordinator, who will be responsible for carrying out vital operational tasks relating to the delivery of our online courses, and providing high quality, efficient and effective services to course teams and learners.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

**About the role**

Working within the Cambridge Online Education team, you will manage queries directed to the team with regards to course delivery, proactively resolving issues and helping with the coordination of customer support activities.

You will own the student and tutor enrolment process, ensuring data is consistent between systems and that user on-boarding happens in a timely and efficient manner.

Other duties will also include:

- Organisation and maintenance of an operations calendar, ensuring associated workflows, tasks and processes are planned for and carried out to the expected schedule.
- Acting as a key stakeholder in the management of ongoing improvements related to course user experience by helping to collate, report and analyse learner and tutor feedback data.

Our team are passionate about development and progression, and we support all our team members in their learning. We are a highly collaborative team, where everyone's input is valuable and new ideas are listened to.

**About you**

You will possess excellent relationship management and communication skills (both verbal and written) with the ability to express complex and technical ideas in plain English to a variety of audiences.

You will be a proactive individual and highly organised, with strong time management and planning skills and a meticulous attention to detail.

You will have demonstrable experience in the provision of customer support, particularly in an online environment.

Ideally, you will have experience of administrating virtual learning platforms, e.g., Canvas, Moodle (or the equivalent experience on other web platform administration).

You will also possess the skills to analyse and improve operational workflows.

For further information on this exciting opportunity, please see full job description attached to the bottom of this page.

**Rewards and benefits**

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
- Green travel schemes

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

**Why join us**
- Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration._
- Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet._
- #LI-KM1_

Documents
- Course Operations Coordinator Job Description.pdf (103.16 KB)

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