Service and Sales Coordinator

3 weeks ago

Coatbridge, United Kingdom Crown Equipment Corporation Full time

This is a new and unique administration position, based within our Coatbridge facility. This role is designed to support the Sales and Service departments.

**Sales Admin - Approx 35%**

You will be responsible for ensuring that Sales orders are processed on a timely basis and ensuring that all equipment ordered is delivered and invoiced within forecasted month. Developing a thorough understanding of both Baan and of the Crown product range. Dealing with enquiries generated from the Sales team and keeping customers informed on delivery dates.

Processing orders received from the Sales team through our 360 CRM system and booking the order onto Baan.. Ensuring Baan order procedures are complied with

Ensure the specification is correct and approved by the Manager.

Progressing Crown factories and external suppliers to ensure delivery times are met. Raising paperwork to ensure trucks are put through the workshop and that transport is arranged for delivery.

Ensure that the Sales team are kept aware of delivery times and that installation information is uploaded to the Service database.

Raising invoices and arranging delivery of equipment to customers in a timely manner.

Handling and resolving enquiries generated from the field. liaise with other departments within the branch.

Preparing Sales Back Orders report for manager approval. Ensuring that forecasted delivery dates are maintained. Passing enquiries onto the Sales team in a timely manner.

**Service Admin - 65%**

To deliver excellence in Customer Care, whilst also achieving monthly targets set in relation to KPI's and Service Budgets.

The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house ERP system (Baan). At the same time providing administrative support to the Scottish field and workshop technicians, planning & dispatching engineers where required.

This role is critical to Scottish Service Team's success and requires an ability to task manage and prioritise workloads to reflect the requirements of the day.

**About Crown Lift Trucks Ltd**:
Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible. Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.

Our brand promise is:
**_ “Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.”_**

Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.

Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.

**Vacancy Details**:
Hours of Work:
Monday to Thursday - 09:00am to 5:30pm (with 1 hour unpaid for lunch)

Friday - 09:00am to 5:00pm (with 1 hour unpaid for lunch)

Target Salary:
Dependent on experience

Holidays:
25 days holiday.

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:

- Company pension plan.
- 25 days annual leave plus bank holidays.
- Excellent discount scheme with access to the best perks from some of the UK’s biggest brands.
- Employee assistance programme.

**Person Specification**:

- A high level of Customer Care and a strong administrative background is required.
- Excellent communication skills both written and verbal, and a fantastic telephone manner are essential.
- Ability to work on their own initiative, towards sets targets, whilst also maintaining a good team work ethic.
- Attention to detail with good organizational skills and the ability to prioritise workload
- Excellent IT skills with a working knowledge of Microsoft Office package and an ability to learn new procedures.
- Responding to queries and simple problem solving.
- Ability

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