Contact Centre Agent

4 days ago

Norwich, United Kingdom OpenContact Full time

**A fantastic Summer seasonal opportunity for people who have a passion for great customer service, based in the centre of Norwich**

**Do you love talking to people and pride yourself on delivering great service?**

**Have you got what it takes to make people smile?**

**Do you want to work in a fast-paced and friendly family business?**

At OpenContact, our call centre isn’t like most call centres. Our team works with lots of companies, solving problems for all their customers. From national charities to tourist hotspots, choosing the right seeds for their garden, or planning their kids’ next big adventure. To help us do this, we’re looking for quick-thinking, and hard-working people to join our team.

We’ll give you all the training you’ll need, but you’ll have to bring:

- A passion for people - you’ll be talking to lots of them every day, so excellent communication skills are essential.
- Positivity - our mission is to _Make People Smile_, even if they start out with a frown. Most of our customers are great but you’ll need to be confident, proactive, and really care about helping everyone, especially if they’re not smiling yet.
- Adaptability - our team are chameleons. You’ll have to use different skills and systems, and manage your tone, style and language to make a genuine connection with customers while reflecting each client’s brand. If multi-tasking isn’t your thing, neither’s this job.

**What will you be doing?**

This job is all about taking incoming calls on behalf of our clients and using your initiative and training to solve people’s problems and make them smile, while using a number of IT systems.

**Where is it?**

You’ll be working 35 hours a week over weekday and weekend shifts from our office in Norwich (NR1), near John Lewis.

**What do you get?**
- Starting annual salary of £18,964 (£10.42 per hour, rising to £11.44 after 1st April) with opportunities for overtime and bonuses.
- 5 month fixed term contract, with the possibility of permanent contracts.
- Free days out and enviable discounts with some of our clients.
- Unrivalled experience, transferrable to any future career.

**The role in more detail**:
To provide exceptional support to our clients and their customers over the phone; to confidently reflect clients’ individual brand objectives and resolve queries at the first point of contact.

**Duties and Responsibilities**:

- To act as the first point of contact for our clients’ customers, effectively managing requests, answering queries, and taking responsibility for processing each enquiry through to a satisfactory conclusion within established parameters.
- To ensure that all activities meet or exceed internal and regulatory requirements, and productivity, efficiency, and quality targets.
- To maintain a thorough understanding of complex processes, specialised skills and technical knowledge by fully utilising various software systems and CRM (Customer Relationship Management) utilities.
- To proactively liaise with other members of staff where complex issues require additional assistance.
- To maintain accurate, up to date, and appropriate records, undertaking administrative duties as required.
- To take payments in accordance with relevant rules and regulations.
- To demonstrate a genuine desire to help, confidently handling a range of different situations and reacting with tact, diplomacy, and empathy to diffuse potentially tense confrontations in a positive and calm manner.

**Key Skills and Requirements**:

- Outstanding verbal, listening, and written communication skills with the proven ability to establish and maintain excellent relationships at all levels.
- The versatility to reflect multiple clients’ brand and service requirements while utilising a range of communication, software, and CRM systems.
- A proactive desire for self-improvement and personal development.

**Job Types**: Full-time, Fixed term contract
Contract length: 5 months

Pay: £18,964.40-£22,420.21 per year

**Benefits**:

- Employee discount
- Life insurance
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Application question(s):
**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Contact Centre Agent

    2 weeks ago

    Norwich, United Kingdom Williams Lea Full time

    Contact Centre Agent - Salary: £20,725_ - Location: Norwich_ - Contract: Full Time, Permanent_ - Shifts: 37.5 hours per week, Monday to Friday -shifts to take place between 8am and 6pm_ - Work Model: Hybrid_ Williams Lea seeks a Contact Centre Agent to join our team within The Stationery Office! Williams Lea is the leading global provider of skilled...

  • Call Centre Agent

    3 weeks ago

    Norwich, United Kingdom Technique Recruitment Solutions Full time

    Call Centre Agent/ North Norwich/ Permanent (Hybrid role) - competitive salary with generous commission structure Are you looking for a flexible work environment, with excellent earning potential? The role is hybrid with a blend of Norwich office and home working on an informal basis. We are looking for talented, motivated, and dedicated people to join...

  • Call Centre Agent

    2 months ago

    Norwich, United Kingdom Libra Recruitment Full time

    Our Client based in Norwich is looking for a Call Centre Agent to join their team. Our client offers excellent work life balance with the full time week being Monday to Thursday. Are you hungry and driven to succeed? In this role as a Call Centre Agent you will work with companies across the UK qualifying inbound leads on their behalf. As a Call Centre...

  • Call Centre Agent

    2 months ago

    Norwich, United Kingdom Libra Recruitment Full time

    Our Client based in Norwich is looking for a Call Centre Agent to join their team. Our client offers excellent work life balance with the full time week being Monday to Thursday. Are you hungry and driven to succeed? In this role as a Call Centre Agent you will work with companies across the UK qualifying inbound leads on their behalf. As a Call Centre...

  • Call Centre Agent

    2 weeks ago

    Norwich, United Kingdom Libra Recruitment Full time

    Our Client based in Norwich is looking for a Call Centre Agent to join their team. Our client offers excellent work life balance with the full time week being Monday to Thursday. Are you hungry and driven to succeed? In this role as a Call Centre Agent you will work with companies across the UK qualifying inbound leads on their behalf. As a Call Centre...

  • Call Centre Agent

    3 weeks ago

    Norwich, United Kingdom Libra Recruitment Full time

    Our Client based in Norwich is looking for a Call Centre Agent to join their team. Our client offers excellent work life balance with the full time week being Monday to Thursday. Are you hungry and driven to succeed? In this role as a Call Centre Agent you will work with companies across the UK qualifying inbound leads on their behalf. As a Call Centre...

  • Call Centre Agent

    2 weeks ago

    Norwich, United Kingdom Berry Recruitment Full time

    Berry Recruitment are currently looking for Call Centre Agents to work within a vibrant and fast-paced office based in Norwich. You will need to build an excellent rapport with customers and update the CRM system. Following skills required will be excellent communication skills and a good telephone manor. This will **not**involve any cold calling. All...

  • Call Centre Agent

    4 weeks ago

    Norwich, United Kingdom Swanstaff Recruitment Full time

    **Swanstaff Recruitment are recruiting for 10 x call centre agents.** **WITHIN THE HOME IMPROVEMENTS INDUSTRY** **Working as a call centre agent can be an incredibly rewarding job. It gives you the opportunity to help people solve their problems and to feel the satisfaction of a job well done.** **You will be responsible for answering incoming calls from...

  • Call Centre Agent

    3 weeks ago

    Norwich, United Kingdom Swanstaff Recruitment Full time

    **Swanstaff Recruitment are recruiting for 10 x call centre agents.** **WITHIN THE HOME IMPROVEMENTS INDUSTRY** **Working as a call centre agent can be an incredibly rewarding job. It gives you the opportunity to help people solve their problems and to feel the satisfaction of a job well done.** **You will be responsible for answering incoming calls from...

  • Call Centre Agent

    3 weeks ago

    Norwich, United Kingdom Swanstaff Recruitment Full time

    **Swanstaff Recruitment are recruiting for 10 x call centre agents.** **WITHIN THE HOME IMPROVEMENTS INDUSTRY** **Working as a call centre agent can be an incredibly rewarding job. It gives you the opportunity to help people solve their problems and to feel the satisfaction of a job well done.** **You will be responsible for answering incoming calls from...

  • Call Centre Agent

    1 week ago

    Norwich, United Kingdom Swanstaff Recruitment Full time

    **Swanstaff Recruitment are recruiting for 10 x call centre agents.** **WITHIN THE HOME IMPROVEMENTS INDUSTRY** **Working as a call centre agent can be an incredibly rewarding job. It gives you the opportunity to help people solve their problems and to feel the satisfaction of a job well done.** **You will be responsible for answering incoming calls from...

  • Contact Centre Team Manager

    1 month ago

    Norwich, United Kingdom Anglian Home Improvements Full time

    Join Our Dynamic Team as a Contact Centre Team Manager! Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Manager to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you....

  • Contact Centre Team Leader

    3 weeks ago

    Norwich, United Kingdom Anglian Home Improvements Full time

    Join Our Dynamic Team as a Contact Centre Team Leader! Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Leader to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you. ...

  • Senior Call Centre Agent

    3 weeks ago

    Norwich, United Kingdom ZAFRA Full time

    **About us** ZAFRA is a Media Communications company with office in the Norwich (UK) and Durban (South Africa). We're are a professional data driven orgnaisation delivering onshore and offshore call centre solutions for our clients B2B and consumer driven campaigns. **Job Summary**: **Key Responsibilities**: - **1. Outbound and Inbound Calling**:_ -...

  • Call Centre Agent

    6 days ago

    Norwich, Norfolk, United Kingdom Swanstaff Recruitment Full time

    Swanstaff Recruitment are recruiting for 10 x call centre agents.WITHIN THE HOME IMPROVEMENTS INDUSTRYWorking as a call centre agent can be an incredibly rewarding job. It gives you the opportunity to help people solve their problems and to feel the satisfaction of a job well done.You will be responsible for answering incoming calls from customers and...

  • Contact Centre Team Leader

    2 weeks ago

    Norwich, United Kingdom Williams Lea Full time

    Contact Centre Team Leader **Salary**: £30,000 basic plus monthly Team Performance Bonus Incentives Location: Norwich Contract: Full Time, Permanent Shift pattern: 37.5 hours per week, Monday to Friday, with varying shifts between 8am and 6pm Work model: Hybrid TSO seeks a Contact Centre Team Leader to join our team! TSO is a UK based content...

  • Call Centre Agent

    2 weeks ago

    Norwich, United Kingdom Get Staffed Online Recruitment Full time

    **Call Centre Agent - Full Time** **Location**:Norwich **Salary**:OTE up to £45,000 **IMMEDIATE STARTS AVAILABLE. 4-DAY-WEEK** When it comes to direct marketing campaigns, this company are the experts. Serving the Eco home improvements and renewable energy industries, they are known for quality customer service. The company has an ethos of promoting...

  • Call Centre Agent

    2 weeks ago

    Norwich, United Kingdom Get Staffed Online Recruitment Full time

    **Call Centre Agent - Full Time** **Location**:Norwich **Salary**:OTE up to £45,000 **IMMEDIATE STARTS AVAILABLE. 4-DAY-WEEK** When it comes to direct marketing campaigns, this company are the experts. Serving the Eco home improvements and renewable energy industries, they are known for quality customer service. The company has an ethos of promoting...

  • Call Centre Agents Needed

    4 weeks ago

    Norwich, United Kingdom ZAFRA Full time

    We’re recruiting 11 Call Centre Agents to work from our Call Centre in Norwich. You must have at least 1 year outbound call centre experience. You will be working on our telephone survey (market research) campaign. You will receive full training and support on your journey in becoming a highly exceptional communicator. What we offer: - Full...

  • Call Centre Agent

    3 weeks ago

    Norwich, United Kingdom Swanstaff Recruitment Full time

    **Job Title**: Call Centre Agent **Location**: Hellesdon, NR6 **Rate of Pay**: from £10.42 per hour + OTE up to £45k commission Swanstaff Recruitment are recruiting for call centre agents to work with our client within the home improvement industry. Working as a call centre agent can be an incredibly rewarding job. It gives you the opportunity to help...