English Speaking Customer Service Co-ordinator

4 weeks ago


Norton Canes, United Kingdom ABL Recruitment Full time

**Job Title**: ENGLISH speaking Customer Service Co-ordinator

**Salary**: £22-25k dependent on experience

**Contract Type**: Permanent

**Working Hours**:Mon - Thurs (8.30am - 5pm) & Fridays (8.30 - 4.45pm)

**Location** Staffordshire - this role is 100% office based

**The role**

To provide a world class customer service support function to Franchisees and customers across all market sectors.

**Duties**
- Deliver a 1st line resolution to customers' sales, technical, marketing, and national account queries
- Manage orders through the franchisee order portal, producing all necessary documentation for shipments and handling haulier logistics and queries relating to franchisee orders and deliveries
- Administer invoices, credit notes and month end processes
- Maintain the information on the order portals, websites and databases using Word Press, Magento and access database systems
- Make valeting course bookings, take payment, and liaise with stakeholders when required highlighting any concerns with course occupancy

**Requirements**:

- At least 3 years' experience in a customer service environment
- Previous experience in handling technical / product related enquiries
- Previous experience managing and resolving customer complaints
- Previous administration experience
- Full UK Driving license (desirable)



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