Housing Manager
2 weeks ago
**Housing Manager**
Hambleton, Richmond, and surrounding villages
6 months Fixed term, Full Time (37.5 hpw)
Salary from £22,500 to £26,521 pa (pro rata), dependent on skills and experience
Plus, Great benefits
**Empowering customers to live rewarding and happy lives. That’s when it hits home**
We have a fabulous opportunity for you to join our brilliant team as a Housing Manager on a fixed-term contract. Your role, in a nutshell, is to make our customers happy
It’s not just about providing our customers with a home, it’s about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time) we make them easier to deal with.
As our Housing Manager, you’ll be collecting rent, chasing arrears, filling void properties, managing estates and dealing with anti-social behaviour. You’ll also work closely with our colleagues to make sure where our customers need support, we help them tolive their best lives.
**About you**
You'll have a proven passion for delivering excellent customer service and a genuine desire to help our customers. You’ll demonstrate effective relationship, negotiation, and conflict resolution skills and be able to self-manage and prioritise.
You'll also need an understanding of housing, neighbourhood management, housing law, universal credit, welfare benefits and how this relates to the work of a Registered Provider.
You will be responsible for carrying out generic Housing Management activities including arrears, void management, estate management, customer involvement, income management, lettings, and other related tasks. You’ll continuously improve services to meet challengingtargets and obtain the best value for customers, working in partnership with stakeholders, external partners, and colleagues.
You’ll also signpost our customers to our varied access channels within the contact centre, improving their access to our range of services.
As this is a community-based job, you need to be able to drive, as well as have access to a vehicle, insured for business purposes.
- You’ll need to have a valid Standard Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one._
**Where you’ll work**
You’ll work across the North Yorkshire region but will have specific responsibility for our properties/estates/buildings within Hambleton, Richmond, and the surrounding villages.
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