Facilities Assistant

3 months ago

York, United Kingdom CBRE Full time

**PURPOSE OF THE JOB**

**MAIN DUTIES AND RESPONSIBILITIES**

**CORE DUTIES**

Ø Establish good working relationships with staff to be recognised as the natural go to

Ø person and a trusted partner

Ø Be focused and motivated to make the Hiscox experience positive and memorable.

Ø Provide one-to-one support to the FM.

Ø Effectively communicate with all colleagues to ensure the smooth running of the building.

Ø Communicate effectively with all customers, as well as peers and the FM team displaying.

Ø accuracy and attention to detail both in verbal and written communication.

Ø Providing a professional service by ensuring the site facilities are in excellent working order by

Ø logging and reporting any issues to the M & E provider in a timely and efficient manner. You will

Ø then be expected to monitor the progress of the issue and follow until completion.

Ø Carrying out scheduled daily walks of the office floors, ensuring cleaning / maintenance.

Ø standards are maintained while proactively spotting potential user issues / H&S issues and

Ø coordinating their resolution appropriately.

Ø Managing and allocating private lockers change to Manage all aspects of the Condeco system.

Ø Stationary ordering

Ø Booking couriers on the request and maintain the courier spreadsheet with up-to-date information

Ø Ensure first aid and fire marshal posters are updated regularly.

Ø Prepare calendar for the next day with the meeting room request.

Ø Maintain a strong awareness of business activity and communicate all updates with your team.

Ø members as required.

Ø Take personal responsibility to resolve any issues or complaints as far as possible. Ensure all

Ø issues, even if successfully resolved by you are communicated to the Facilities Manager for

Ø awareness

Ø Manage equipment inventory and keep up to date.

Ø Support the training of any new team members, ensuring that all SOPs are followed.

Ø To carry out any reasonable task requested by the FM or Account Manager.

Ø Contact the Account Manager to report late or sick within the set time scales.

Ø Maintain confidentiality at all times. Keep all information and materials relating to the business.

Ø strictly confidential at all time.

Ø accordance with statutory requirements and corporate policies, including, but not limited to Health

Ø & Safety, Quality Assurance and Employment Legislation.

Ø Ensure any issues or concerns are reported to the Facilities Manager or Account Manager

Ø To liaise and communicate with Facilities Team and other service departments in a clear and

Ø timely manner to ensure service delivery and teamwork.

Ø To report any maintenance issues in the building to the M & E provider.

Ø professional manner

Ø Respond to emergencies within the building by acting as Fire Marshal, First Aider. Liaising with

Ø the Facilities Manager and Building management when required.

Ø Support with the setup of meeting rooms, courier booking, as well as other tasks associated with

Ø back of house duties.

Ø Support with CCTV operation, access card printing, access reports and other related

Ø administration associated with Security.

Ø Be prepared to cover other areas within Property Services as required.

**Core Skills & Competencies**

Ø Maintain a professional, polite, and considerate manner at all times.

Ø Must be confident and be able to communicate at all levels.

Ø Excellent time management

Ø To be self-motivated and able to use initiative.

Ø Discuss any training needs or requests with the FM or Account Manager.

Ø Ensure that customer expectations are met in the buildings whilst embracing the One Team Approach

Ø Excellent customer service skills and proactive approach

Ø To work in a flexible manner toward and changes/needs of the business.

**Personal Attributes**

Ø Excellent customer service skills.

Ø Excellent communication skills, both written and verbal

Ø Excellent attention to detail and the ability to produce flawless work whilst working under

Ø pressure and with changing demands and priorities.

Ø A “can do” attitude is essential due to the nature of the work

Ø Must be able to multi-task and keep calm under pressure

Ø Ability to manage assigned tasks in an assertive, efficient and timely manner

Ø Excellent punctuality and organisational skills.

Ø Exceptional interpersonal skills, demonstrating professionalism in all dealings

Ø High level of personal grooming

Ø Able to demonstrate high levels of initiative and motivation, but also able to work closely with

Ø other team members, and displaying trust and loyalty. Commitment to continuous improvement

Ø Reliable and committed.

**Job Type**: Part-time

**Salary**: £16,410.00 per year

Expected hours: 24 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Day shift

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