Communications Officer, Care

7 months ago

Cardiff, United Kingdom Cardiff University Full time

Key Duties
- To devise, manage and develop the Centres communications strategy and plan and work according to the objectives outlined in the strategy.
- Provide professional advice and guidance on digital content production and communications processes, using judgement and creativity to suggest the most appropriate course of action where appropriate.
- Investigate and analyse specific issues within communications effectiveness data, establishing basic trends and patterns, interpreting results, and creating recommendation reports to inform and influence decisions.
- Deliver high-quality, engaging, and effective communications and digital content. Proactively change and adapt delivery according to customer requirements.
- To work with the Centre Manager and colleagues in the sister research centre CASCADE to manage, develop, deliver and evaluate an annual programme of online and in-person events to include: seminars, workshops, conferences, ‘lunch and learn’ sessions, networking events, and cross-Research Centre meetings.
- To manage administration and plan for all CARE events (with administration support). This includes sourcing and booking venues, organising catering, liaising with speakers, marketing events, managing enquiries and bookings, organising, and producing papers/delegate packs, managing ‘on-the-day’ arrangements, and evaluating events via feedback surveys. To act as the point of contact for all events related queries.
- To manage, develop and deliver integrated systems for managing events and communications.
- To manage, develop and deliver the annual communications plan, using internal and external (including social media) platforms for delivery.
- To continuously review and develop other communications methods and channels.
- To lead on bilingual communications via social media; intranet; blog; other communications channels and newsletters including managing the mailing list.
- To work with the researchers to develop content ideas and to support and the team to develop their own content.
- To work with the Centre Manager on event costings, ensuring that events are organised and delivered in line with agreed budgets.
- To prepare evaluation reports and present and share relevant forthcoming events and communications information with CARE Exec Team.
- To ensure all events, event bookings and delegate information is recorded and used to monitor engagement and to look at how this can be diversified in the future.
- To manage the online presence (through the Intranet and web pages), through social networking platforms (e.g. Twitter/X).
- To work with colleagues to identify relevant stakeholders and key audiences for each communication activity and create targeted mailing lists and promotional activity.
- To establish, manage, and maintain relationships with relevant staff across Cardiff University.
- To work as part of the LT Academy team and provide support to the LT Academy Projects and Operations team by contributing to team meetings, developing and promoting good practice within the team and assisting colleagues as and when required.
- Undertake a variety of administrative duties to support the department.

General Duties
- Abide by University policies on the Welsh Language, Health and Safety and Equality and Diversity.
- Perform other duties occasionally which are not included above, but which will be consistent with the role.

**Person Specification**

**Essential Criteria**
- Degree/NVQ 4 or equivalent Professional membership/experience.
- Substantial experience of working within a communication role with specialist knowledge of key advances in these areas, along with expertise in delivering multiple events and projects with overlapping timescales and deadlines, whilst maintaining excellent attention to detail.
- Able to demonstrate professional knowledge within a communication role including events and communications to give advice and guidance to internal and external customers including a broad knowledge of writing for online platforms, content management systems etc.
- Excellent IT skills and proficient use of Microsoft programmes, with previous experience of updating websites, using online booking and evaluation tools and working with and updating databases.
- Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered.
- Evidence of ability to work unsupervised to deadlines, planning and setting priority for own work and any work shared with others, and for the monitoring and reporting of progress.
- Excellent interpersonal and written skills, including the ability to communicate professionally with a range of organisations and individuals at all levels, including senior staff and team members.
- Ability to communicate conceptually detailed and complex information effectively and professionally with a wide range of people and proven ability to develop professional networks in order to contribute to long term devel

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