Claims Adjuster

**Claims Adjuster - Remote/Hybrid Working Available**

Gallagher Bassett are seeking a Claims Adjuster to join our GB Technical Division. Gallagher Bassett Technical (GB Technical) is the new division drawing together the deep expertise and proven capabilities of our Loss Adjusting and Property Repair / SupplyChain Solutions.

**Primary Responsibilities**:

- Review and record claims on our in-house system within product standards, check policy coverage and allocate appropriate codes and reserves.
- Make liability enquiries, in accordance with Adjuster’s Manual, using most appropriate method (phone, correspondence, field visit).
- Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with GB realistic reserving philosophy.
- Clearly explain decisions on liability, negotiating settlement within authority level where appropriate.
- Respond to all written and phone enquiries clearly, courteously and promptly.
- Review claims regularly using diary system to ensure accurate reserves and timely closure.
- Develop relationships with clients by providing a friendly, efficient service.
- Liaise with and control own solicitors to ensure cases not abandoned to them.
- Assist in general office administration (e.g. post, printing, order supplies, maintaining equipment) to ensure smooth running of office.
- Support, train and develop less experienced staff.
- Promote and enhance Gallagher Bassett image.
- Attend Conferences/Consultations when appropriate.

**Essential Skills**:

- Ability to independently verify and analyse coverage of senior adjuster level claims with mínimal supervision limited to the most complex claims.
- Ability to investigate senior adjuster level claims, build rapport with involved parties and establish facts of the case sufficient to support claims strategy with supervision limited to complex cases.
- Determining liability/compensability on senior adjuster level claims.
- Create and execute a proactive resolution strategy utilizing the facts gathered during the investigation of senior adjuster level claims.
- Coaching and mentoring of less experienced adjusters.
- Establishes ultimate probable reserve as information comes available, reviewing and pro-actively managing on diary as evidenced in Claim Notes, with supervision limited to complex cases. Ability to ensure quality and timely carrier reporting.
- Thorough understanding of litigation process and actively manage and direct defence agents to achieve optimal resolution with supervisory input.
- Recognise and proactively pursue resolution opportunities of senior adjuster level claims, including creative alternatives to typical resolutions, at the earliest point to deliver optimal outcome with supervision limited to complex cases.
- Recognise and proactively pursue recovery opportunities on senior level claims at earliest point.
- Demonstrates the ability to communicate in a complete, concise and logical manner.
- Effective presentation in claim reviews, branch meetings, roundtables and internal/external customer presentations.
- Preparing and presenting internal/external customer presentations..
- Ability to build strong, effective relationships with clients/carriers/brokers through active listening and close adherence to their priorities, style and Service Instructions. Proactively provides solutions.
- Become a go-to person for the client.

**Why Gallagher Bassett?**

As the premier multiline claims services provider in the world we help people, companies and organisations around the globe improve their claims experience. Gallagher Bassett are a Third Party Administrator, providing claims and risk management serviceson behalf of our clients within the Commercial and Local Authority Sectors.

We have a number of departments within Gallagher Bassett, enabling you to progress your career in whichever direction you desire. We welcome the option to work in any of our office locations across the UK as follows:

- Tamworth
- Blisworth
- Llantrisant
- Ipswich
- Chelmsford
- Horsham

At Gallagher Bassett, we are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skillsto perform at their best.

By joining Gallagher Bassett, you are joining a global organisation who will present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.

**What can Gallagher Bassett offer you?**
- Fully funded Qualifications, and Learning and Development Courses
- 25 Days Annual Leave, Plus Bank Holidays
- Pension Package
- Subsidised Gym Membership
- Life Assurance
- Group Income Protection
- Season Ticket Loans
- Gallagher Benefits Choice Portal
- Employee Stock Purchase Plan

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.