Claims Handler

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

Overview:
Our Gallagher Retail Commercial Broking Division are seeking a dedicated and hardworking Claims Handler to join our Property Claims team to look after our clients in the Wales region. Our dynamic and collaborative team is based in Llantrisant.

Working directly with our clients and suppliers, you will be responsible for delivering a high quality, professional advice service to your clients concerning any claims issues from beginning through conclusion. Servicing our clients with utmost care and making a difference is our focus and goal.

**Responsibilities**:
**Things you need to know**:

- This is a permanent role
- We are based in Llantrisant with parking nearby
- Our working hours are Monday to Friday 9-5
- Open to flexible working arrangements
- Salary is £25,000 to £30,000 dependent on previous experience
- We have an ongoing structured training programme and a dedicated training team to ensure you have all the support you need to be successful

**A bit about the job**:
In this role you will be helping customers process their insurance claim through the business. You will also have consistent communication with not only the customers but Loss Adjusters, Insurers and Third Parties. You will be the point of contact for the customer to discuss any update of their claim and all relevant events of the claims journey. You will need to balance multiple tasks at the same time, utilise a range of systems and will work in a dynamic, friendly, agile team.

**Skills and experience we’re looking for**:

- Minimum of 3 years working within a Insurance Claims environment
- Worked in teams servicing both clients and colleagues; with excellent customer service skills and the ability to support the customer through the entire claims process
- Evidence your strong rapport-building skills and excellent communication skills.
- Risk aware with strong planning and analytical skills.
- Attention to detail and dedicated customer service focus
- Desirable Cert CII qualified, having worked to targets within a regulated, measurable framework and achieved SLA’s
- Eligible to work in the UK

Qualifications:
**What you’ll get for this role**:

- Annual salary of £25,000 to £30,000 dependent on experience
- Benefits include 25 days holiday, pension, and life insurance
- Training opportunities, including classroom training and a buddy scheme to provide support throughout your career with us
- Left to manage own workload and authority to make autonomous decisions on claims.
- Progression opportunities

**About Us**:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive, and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age, and those with caring responsibilities.

We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of the team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative, and ultimately more profitable business.

Additional Information:
**Gallagher is Disability Confident Committed.** We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living