General Administrator

General Administrator

**Job Title**:
Administrator

**Department**

Administration

**Responsible To**:
Data Quality & Administration Manager

**Responsible For**:

- N/A

**Package**:

- NHS Pension
- Flexible working available
- Recognised continuous service (within NHS)
- Starting Salary - £11.45 per hour
- Full training given
- Generous Annual Leave Package starting at 27 days + Bank Holidays

**Hours of Work**:
Monday - Friday shifts ranging 8am-6pm

Opportunity to do overtime evenings and weekends

**Length of Position**:
Permanent

**Purpose Of Role**:
Carries out their role and responsibilities at any of the sites that Alnwick Medical Group may provide services.

**Location**:
Alnwick Medical Group, including any sites where Alnwick Medical Group provides services.

**Person Specification**

Academic Qualifications
- GCSE (or equivalent) in Maths and English
- NVQ (or equivalent)
- NVQ in Customer Service, Health and Social Care or Business Management
- Ability to type 40 words per minute

Knowledge and Skills
- Proficient typing skills
- Knowledge of GP schedules, training requirements and commitments
- Knowledgeable and skilled in the use of SystmOne or other clinical systems

Experience
- Experience of letter writing
- Experience of independent and team working
- Experience with working with computers
- Previous telephony experience
- Skilled in the use of Outlook
- Experience working under indirect supervision
- Experience with working with medical records systems
- Experience working closely with Clinical Staff
- Experience working with Microsoft Teams

Personal Qualities
- Excellent interpersonal skills
- Excellent attention to detail
- Works calmly and methodically under pressure
- Treats patients and colleagues with dignity, respect and equality
- Flexible, reliable and responsive to change
- Ability to manage workload and meet deadlines
- Uses initiative and common sense when appropriate
- Extremely well organised, methodical and structured when working
- Excellent communicator
- Shows diplomacy, fairness and empathy with patients and colleagues
- Has the ability to work alone but is also a team player.

Other Requirements
- Full driving licence with business insurance and willingness to work multi-site when required

**Job Summary**

The **Administrator **will be responsible for all general administrative duties and reception duties within Alnwick Medical Group.

**Key tasks and Responsibilities**
- Carries out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.
- Be prepared to help with cover in all departments of the Administration Team.

**Key results/objectives**
- Contributes to ensuring patients are seen in a timely, caring and professional manner
- Supports equality and diversity of patients and colleagues
- Supports wider team with achieving their objectives where appropriate

**Confidentiality**
- Ensures self-compliance with data protection laws and confidentiality agreements and that of the teams the post holder is responsible for
- Follows confidentiality policy, computer use policy, information governance policy, social media policy and any other policy relating to confidentiality within role.

**Personal and Professional Development**
- The post holder will be supported with professional and personal development in line with the relevant Alnwick Medical Group policies.
- Alnwick Medical Group is an equal opportunities employer and encourages the development of all staff within the organisation

**Quality**
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patient needs
- Effectively manage own time, workload and resources
- Perform regular and relevant risk assessments

**Health and Safety**
- Follows Alnwick Medical Group policies and procedures relating to health and safety
- Mitigates risks to employee and patient health and safety by contributing to risk assessments, escalating concerns and ensures adequate training in all areas of their roles.
- Understands and uses the Safeguard, Incident & Risk Management System (SIRMS) when necessary
- Effectively manages any health and safety issues raised.

**Communication**
- Effectively communicates with patients and colleagues,
- Deals with patient complaints relating to the admin and reception team.

**Job Type**: Part-time

Pay: £11.45 per hour

Expected hours: 24 per week

**Benefits**:

- Company pension
- Enhanced maternity leave
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Application deadline: 13/05/2024