Apprentice Outpatient Administration Assistant

3 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Apprenticeships: Apprenticeship

**Main area**
- Outpatient Reception/Administration

**Grade**
- Apprenticeships: Apprenticeship

**Contract**
- Apprenticeship: 18 months

**Hours**
- Full time - 37.5 hours per week

**Job ref**
- 164-5297624

**Site**
- Nottingham NHS Treatment Centre

**Town**
- Nottingham

**Salary**
- £10,400 £200 per week

**Salary period**
- Yearly

**Closing**
- 25/06/2023 23:59

Job overview

Are you a self-motivated, hardworking and enthusiastic individual looking to take their first step to an administration career in the NHS? If so, this apprenticeship post could be just what you are looking for.

We are excited to be able to offer an administration apprenticeship opportunity working within the outpatient administration teams across QMC campus, City campus and Abbeyfield court.

You will work alongside the team providing support in a range of administration duties including clinic reception, processing patient referrals, answering telephone enquiries, sorting post and updating patient records, as well as other general office duties.

You will be supported to develop lots of new skills including; prioritisation, attention to detail, using your own initiative and the ability to work in a busy and fast paced environment.

Main duties of the job

You will be a conscientious and enthusiastic team player with good organisational skills. You will need to be able to demonstrate and uphold patient confidentiality at all times, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. You will present a professional and polite attitude at all times.

You will learn and develop skills using Microsoft Office and NHS systems. For further job responsibilities please familiarise yourself with the job description.

Working for our organisation

This is a 18 month fixed term apprenticeship and you must be committed to work towards a level 3 in Business Administration.

As an employee we will be committed to ensuring that a structured plan is in place to support and enable you to complete your apprenticeship.

Detailed job description and main responsibilities

In addition to the summary below, you will need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Working as part of a team, you will support the Outpatient administration teams in the provision of a high quality administrative service to our patients and clinical teams.

You will be expected to demonstrate a flexible approach to the role, providing administrative support for a number of specialties.

Person specification

Training and Qualifications

Essential criteria
- GCSE’s or equivalent including English and Maths Grade C / Level 4
- Commitment to completing the apprenticeship training
- Ability to demonstrate basic numeracy and literacy skills

Experience

Essential criteria
- Basic skills in Microsoft Office
- Attention to detail
- Good communication and telephone skills
- Understanding and respect of confidentiality in the workplace

Communication and relationship skills

Essential criteria
- Able to communicate information using a variety of written and verbal communication skills
- Exchanges information with patients and staff for appointments and general queries
- Ability to develop good working relationships

Analytical and Judgement skills

Essential criteria
- Able to use judgement in straightforward situations
- Awareness of limitations and when to seek advice to solve problems
- Work in line with Trust policies

Planning and organisational skills

Essential criteria
- Ability to prioritise own tasks
- Planning and organisation of routine tasks.
- Plan and organise own time

Physical skills

Essential criteria
- Requires daily regular use of VDU
- Manual dexterity required to perform tasks

Other requirements

Essential criteria
- Must be able to travel between sites and be flexible with the start and finish time when covering reception

CRIMINAL RECORD BUREAU CHECKS (CRB)

Employer certification / accreditation badges

**Applicant requirements**:

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