Customer Service Advisor
2 weeks ago
**Ref: JB-14091**
**Role: Customer Service Advisor (energy / utilities)**
**Location: Bury**
**Salary: £20,000 -£22,000**
**Summary**:
**Key responsibilities**:
- Process change of tenancies that occur, accurately and in a timely manner
- Liaise with clients and associated third parties both verbally and in writing
- Ensure customer and broker enquiries are resolved in a timely and effective manner
- Shared management of the busy shared customer enquiry inbox
- Process contracts ensuring that customer accounts and payment details are set up correctly
- Seek to identify process or system improvements
- Ensure documents and letters are produced and distributed accurately
- Maintain data accuracy
**Skills and experience required**:
- Excellent verbal and written communication skills
- Excellent interpersonal skills with the ability to establish credibility and build relationships
- Analytical
- Excellent IT skills, with proven working knowledge of MS Office including MS Excel
- Excellent attention to detail and a high level of accuracy in all areas of work
- Able to multitask and prioritise within a challenging environment
- Able to work well both individually as well as part of a team
- Experience in working with data and / or file flow communications
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