Future Trials Agent

2 weeks ago


Salford Quays, United Kingdom TalkTalk Full time

Who are TalkTalk?

TalkTalk are the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone.

The team

The Future Trial Team is a friendly, diverse and focused team supporting our consumer business unit across Talk Talk. They provide the full end to end testing of new trials, prior to the transition to our business-as-usual teams. The tasks include order management, technical diagnostics and resolution, billing, process mapping, and the review of the whole end to end customer journey. The team has a strong relationship with our project team and other key stakeholders within the business.

The role

The Future trial agent engages the key personnel involved in the transition or introduction at an early stage allowing early feedback on the new system, service, product as it is developed. It is also a great way to obtain buy-in from all necessary parties, as it allows us to demonstrate the benefits of the new system/processes to them early on, and enables us to take onboard their feedback early, and therefore adjust the solution to meet the needs /objectives of the business. In addition, it also allows us to anticipate issues and address them before they arise. We are looking for organised and passionate individuals to help drive these new trials whilst always having the customer at the forefront to help deliver high NPS/ASAT.

Key Skills and Attributes required to be successful in the role:
- Customer Service- Strong Stakeholder Management- Creative Thinking- Team Player- Technical Aptitude- Problem-Solving and Understanding of root-cause analysis- Ability to understand and interpret data- Process Mapping

What can
_we_ offer
_you_?- Free TalkTalk broadband for all employees- Electric car charging points available at our HQ.- Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.- Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.- Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.

What to do next?

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.


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