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Outpatient Clinic Co-ordinator

3 months ago

Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

**Band 3**:
**Main area**
- Diabetes and Endocrine
- **Grade**
- Band 3
- **Contract**
- Permanent
- **Hours**
- Part time - 22 hours per week
- **Job ref**
- 343-NN-5997684-ACS-Z**Site**
- St Helier Hospital
- **Town**
- Carshalton
- **Salary**
- £27,129 - £28,649 per annum
- **Salary period**
- Yearly
- **Closing**
- 14/02/2024 23:59- As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19._

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values

**Job overview**:
The post holder will act as the first point of contact for our patient attending the Diabetes Centre.

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

**Main duties of the job**:
We are looking for a person with excellent administrative and communication skills and a flexible approach to work.

You should be a strong team player with the ability to work in a calm and methodical way whilst being able to multitask in a busy environment.

**Working for our organisation**:
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Good general education with GCSE or equivalent in English at grade C or above

**Desirable criteria**:

- NVQ level 3 in Business Administration or Customer Care of equivalent

**Experience**:
**Essential criteria**:

- Experience of dealing with the public, both on the telephone and in person
- Computer literate, with experience of using a keyboard

**Desirable criteria**:

- Previous NHS experience
- Experience of using a Patient Administration System

**Knowledge and Skills**:
**Essential criteria**:

- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Excellent communication skills

**Desirable criteria**:

- Referral to treatment pathway (RTT) knowledge
- Knowledge of healthcare administrative systems and processes

**Personal Attributes**:
**Essential criteria**:

- Ability to work effectively in a busy team, adjust to change and motivate others
- Takes pride in work with a focus on attention to detail
- Committed to Patient / Client first philosopy

**Our mission: ‘to put the patient first by delivering great care to every patient, every day.’**:
There’s never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.

Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.

We offer all employees some fantastic staff benefits, and are the only hospitals in Surrey to offer staff the London high cost area supplement. Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach.

**FURTHER INFORMATION