Scheduling Specialist

3 weeks ago


Manchester, United Kingdom JS3 Recruitment Ltd Full time

**Scheduling Specialist**

We are looking for a positive, friendly and proactive individual to join the Customer Service team in our clients' Manchester office. You will liaise with customers and engineers to schedule their visits, and assist with both customer and internal querieswhile maintaining the exceptionally high level of service we provide.

Your key responsibilities will include, but not be limited to:

- Liaising with the Engineers to arrange their job schedules and book appointments
- Handling inbound and outbound queries
- Improving our scheduling and customer service processes to ensure efficiency and customer satisfaction, in accordance with their strategic objectives

**About you**
- Excellent organisational and planning skills
- Clear and concise written and verbal communication
- Exhibit a positive, passionate, confident and motivated outlook coupled with a strong work ethic
- Ability to work in a fast-paced environment to meet and exceed targets
- A team player with an ability to undertake duties outside your job description if required to support the wider team
- Able to prioritise tasks in a busy environment with a proactive and self-starter attitude



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