![InstaGroup Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Apprenticeship
3 weeks ago
At Insta Group we are recognised nationally for our experience, technical knowledge and expertise.
You will be a confident individual in offering great customer service to our clients as well as being a comfortable sales professional possessing excellent communication skills.
We are offering a level 2 or 3 Customer Service Administrator through Basingstoke College. With regular support from InstaGroup and Basingstoke College, you will have the opportunity gain either qualification whilst having the responsibility for the customer satisfaction and administration of the production department. Ensuring all complaints are managed successfully and professionally and the office administration is completed.
**What we offer**:
- Excellent salary up to £25,000 per annum
- 12% annual performance bonus
- Up to 6% pension contribution
- 25 days leave, increasing to 28 days after 5 years’ service
- Electric car salary sacrifice scheme
- Regular staff events
- £600 annual personal development budget
- Laptop, mobile and full work home set-up (if required)
**As Customer Service Administrator, your key responsibilities will include**:
- **Customer Service **- the key responsibility for this role is regularly answering customer calls, managing the customer’s expectations and passing them on to the relevant people.
- **Complaints** - you will be managing the end-to-end complaints process, escalating any technical complaints to the Production Manager.
- **Support **- support the office team with administration duties as required, providing cover for holiday and supporting the team with submissions
- **Processes** - As part of the role and team you will be reviewing our processes, ensuring that we are efficient in all that we do always
**Success for you & key requirements are**:
- Increase technical knowledge to develop an understanding
- Develop communication skills, building relationships with key stakeholders.
- 100% complaints procedures adhered to and completed within agreed SLA.
- Greater than 90% customer satisfaction score.
- All production administration completed monthly.
**Job Type**: Apprenticeship
**Salary**: Up to £25,000.00 per year
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Free parking
- Gym membership
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Work Location: One location
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