Haematology Support Worker

4 months ago

Northampton, United Kingdom Northampton General Hospital Full time

To organise clinics, ensuring the registered nurse has all the information required to undertake a comprehensive patient review To make pre planned outbound telephone calls to patients to assess their on-going needs, providing a proactive approach to care Advise patients on individual general self-management strategies as appropriate, sign posting to the dedicated webinar platform and the Macmillan Information & Support Centre Encourage and support healthy lifestyle choices To review patients on the ward and in the outpatient setting under the direction of the registered nurse To identify and address patient/carer general informational needs, sign posting to other services as appropriate To triage telephone calls, providing general information, help and support to patients/carers and healthcare professionals, referring complex/specialist issues to the registered nurse To be responsible for tracking and coordinating the patients pathway from the point of referral to the Macmillan Haematology CNS Team Demonstrate knowledge of the haematology care pathways in order to understand decision making processes and enable effective response to queries Support the registered nurse in the coordinate of care to facilitate safe and effective discharge. Identify changes in patients condition/needs, escalating concerns to the registered nurse To provide Level 1 psychological support to patients/carers, referring patients with specialist needs to the registered nu Demonstrate the ability to recognise and respond appropriately when faced with patient sudden deterioration or an emergency situation, alerting the registered nurse, enabling rapid response as appropriate To support the registered nurse in responding to EAU alerts for patients admitted as an emergency Responsible for the development of information packs for patients to support patient self-management strategies. Responsible for developing and maintaining the documentation to support the smooth running of the service To actively tract referrals to other hospitals to minimise delays on treatment pathways Liaise with the MDT coordinator and other hospitals to ensure a seamless service for patients and a smooth transition through the patient pathway Coordinate appointments or investigations to fast-track patients through the system Responsible for the administrative aspects of the Macmillan Haematology CNS service Document information in a legible, accurate, and professional manner in the hospital notes and on the Somerset Cancer Database Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice To develop effective working relationships with the colorectal MDT, within the Trust and across different boundaries of car To adhere to local and national directives related to cancer care To be a flexible member of the team, able to respond to the changing needs of cancer patients and the service Contribute to the development of the service To participate in the formal review process and plan future personal development and competencies to be achieved

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