Fraud Transformation Domain Delivery Lead

2 weeks ago

London, United Kingdom HSBC Full time

Global Fraud and Credit Control Services is a first line of defence control function in WPB, with the core purpose of supporting the entire customer fraud & credit journeys, and creating sustainable outcomes for the Customer and the Bank. It consists of core sub-functions: Credit Bureau Management; WPB Decision Systems; Underwriting Services; Collections; and Fraud.

WPB Fraud Transformation are a team of global fraud change experts that oversee and deliver a range of new and innovative technologies to ensure our customers can continue to conduct their daily banking safely and securely. We deliver large scale projects across multiple geographies and time zones as part of a multi-year portfolio of work which is constantly evolving due to the dynamic nature of the external fraud environment. This advert is for a UK Delivery Lead to support an exciting multi-year Programme of work to deliver and help manage implementation of a new Data centric AI based decision platform for Fraud Transaction Monitoring systems, architecture and processes.
- To lead and own the Analytics Domain for UK deployment to implement the new Fraud Decision Monitoring engine, including the creation and ongoing tracking of the project plan for the initial Pilot and migration of all portfolios as part of the multi-year deployment.
- To have end to end responsibility for all Analytics aspects of the delivery, including defining and planning, mobilisation and execution and transition to BAU and ensuring benefits realisation against key business outcomes.
- To provide strong stakeholder management and communications across a range of Global and Market representatives including Fraud Management, IT, Analytics, Operations and external Vendor Partners.
- To ensure ongoing engagement and delivery alignment with all delivery partners, including Vendor, IT and Product Owners.
- To provide full suite of sound project disciplines, including governance, oversight, risk and issues management, project financial management and ongoing benefit tracking.
- Be responsible for the adherence of the Bank’s agreed agile ways of operating principles within their Sub Value Streams and instilling good agile disciplines

Principal accountabilities: Key activities and decision making areas;
- Provides expertise in managing the delivery of technology, analytics, and data-led initiatives in the Fraud domain
- Working with the technology/ IT teams to enable the delivery of technology systems from inception, design, execution, testing and transition from warranty period
- Facilitates planning and tracking the availability of data in the host systems in real-time including data mapping, data design, data acquisition and data ingestion.
- Ensures that the Fraud decision engine is calibrated from a business analytics perspective, ensuring model, rules and supporting features are optimised. The calibration process must be stringently documented and receive the required approvals from a model governance perspective to achieve the desired business outcomes.
- Acts as a change leader for the business sponsor and leaderships teams - is a visible leader for the programme and the delivery of agreed benefits aligned to strategic business outcomes.
- Plans and manages the implementation of all elements of the change, ensuring the transition from current state to target state is smooth and that the organisation and other change audiences are ready, willing and able to function in the new business environment.
- Works with The Fraud Transformation leaders and team and obtains buy-in, collaborates and influences senior management stakeholders for all key programme plans, commitments and change activities.
- Actively manages and co-ordinates the programme plan/roadmap, handling changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits
- Continually identifies and removes barriers to programme success
- Constantly looks for ways to optimize the speed to delivery.
- Ensure the right level of governance framework is in place meeting all risk and control requirements.
- Manage governance forums and ensure that approval process meets bank’s stringent standards and is streamlined for efficiency
- Works with stakeholders in the Fraud Team across multiple geographies and seniorities to understand business problems and context to inform sound decision making within the programme.

Requirements

Essential experience/skills
- Proven experience in Programme/Project management (change frameworks and Agile methodologies) and delivering Fraud, Digital, Analytics and IT change initiatives
- Strong appreciation and understanding of Data including definition, modelling, acquisition and data approvals and data governance requirements.
- Exposure and understanding of Analytical modelling approaches and environments, preferably in the context of decision systems to drive good customer outcomes
- Strong understanding of fraud typologies, fraud mitigants and fraud

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