Customer Support Administrator

6 months ago


Guernsey, United Kingdom Close Brothers Group Full time

**OVERALL SUMMARY**

Join Close Brothers Team where you will be responsible for building and sustaining relationships with our motor dealer and broker partners, proposing their deals and ensuring the business taken on is within the set parameters. Working as part of the Customer Support team our ideal team member will have previous experience in a customer focused environment with excellent communication skills.

**RESPONSIBILITIES**
- Carry out duties to the company standard policy and procedures.
- General office administration office duties.
- Assisting with the collection of fees that have accrued on customer accounts.
- Accurate banking of monies received.
- Dealing with customer complaints and general queries.
- Processing of customer proposals and recommending them in line with company policies and procedures.
- Liaising with motor dealer/broker partners regarding the outcome/decisions of a proposal that has been underwritten.
- Processing documents received that need to be paid out.
- Adhering to requirements of new dealer procedures along with certain database checks for items that may occur when processing.
- Operation of our proposal system with clear notes and rationale that is to our company standard and audit process and within company and Group policies.
- Ensure that all governance and compliance requirements are adhered to and all reporting and reviewing activities required by the regulatory bodies are carried out to the standards required.

**WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE**:

- Excellent customer service skills.
- Previous experience in a customer focused environment.
- Demonstrable experience of working within a structured process.
- Excellent IT Skills (MS Word, Excel and Outlook).
- The ability to work well as part of a team.
- Enthusiasm and commitment to learn.

**ABOUT US**
- For roles offering hybrid working:_ At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.

**To find out more about life at Close Brothers**:
**To find out more about our benefits**:
**To find out more about our commitment to creating an inclusive environment**:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. We employ over 3,500 people, principally in the UK.

Close Brothers Group plc is listed on the London Stock Exchange and is a member of the FTSE 250.We remain focused on markets and services we know and understand, developing leading positions and unrivalled expertise. Our approach is prudent and considered enabling us to grow sustainably, through all market conditions, building confidence among our depositors and investors.

Our businesses have remained local as we continue to provide bespoke services, and developing long-term relationships ensuring our success in the future. We value our clients over everything else. What they do is important - they are the doers and makers of things, the wealth creators, the investors and the savers. We ensure our services meet their specific needs and invest to support them as they grow.

These principles, founded in our past but applied to the modern world today, represent what we describe as ‘modern merchant banking’ - values that are embedded in our culture and that underpin everything we do.


  • Fund Administrator

    6 months ago


    Guernsey, United Kingdom Alter Domus Full time

    We are Alter Domus. Our name means “The Other House” and we’re a world leading provider of integrated solutions for the alternative investment industry. We believe in being different. Here, you progress on merit, not who you know. You speak openly, whoever you’re speaking to. And it’s your freedom to decide which cutting-edge kind of finance...


  • Guernsey, United Kingdom Ogier Full time

    Collaboration is key to how we work and we are looking for an Administration Assistant to join our innovative Global Support Team to provide administrative and secretarial support to the business.Key Responsibilities - Have ownership of allocated administrative tasks and support the fee earners and wider teams in the business - Answer incoming telephone...

  • Trainee Administrator

    7 months ago


    Guernsey, United Kingdom CSC (Corporation Service Company) Full time

    Ready to change how business gets done? So are we. **Position: Trainee Administrator** **Department: Private Client** **Location: Guernsey** **Vacancy type: Permanent** **36.25 hours per week** **Hybrid** **The Position **The Administrator Private Clients will assist in the day to day trust and company administration of a portfolio of companies and...

  • Fund Administrator

    6 months ago


    Guernsey, United Kingdom Alter Domus Full time

    **ABOUT US** We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the...


  • Guernsey, United Kingdom Harper James Full time

    **Client Services Administrator** We are looking for an experienced administrator to support our busy Client Services team on a remote and full-time or part-time (over 5 working days) basis. This is an exciting opportunity for an experienced and tech savvy administrator with excellent attention to detail and organisational skills to assist our team with...


  • Guernsey, United Kingdom ZEDRA Full time

    We are looking for a motivated and client focused individual to join our Funds team in Guernsey.As Funds Senior Administrator, you will take direct administrative responsibility for a complex portfolio of funds, companies and other structures ensuring that first class service is provided to clients, intermediaries and other stakeholders. You will also be...

  • Customer Advisor

    6 months ago


    Guernsey, United Kingdom Jones Bootmaker Full time

    We have a part time Customer Advisor opportunity to join our Beghins store team at Le Pollet, St Peter Port, Guernsey on a 12 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. Beghins is part of the Pavers and Jones Bootmaker family business. **What we look for in a Customer...

  • Customer Advisors

    7 months ago


    Guernsey, United Kingdom JoJo Maman Bébé Full time

    We are a company founded on the principle of People & Planet above Profit and we are proud of our B Corp Status. JoJo is a team effort and so many of our employees have put their heart and soul into their jobs, making sure we offer the most gorgeous collections and deliver the best service. We may have grown into the UK’s leading parent and baby retailer,...


  • Guernsey, United Kingdom HSBC Full time

    -Job description **Some careers shine brighter than others.** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC...


  • Guernsey, United Kingdom RBS International Full time

    Specialist Advice, Customer Mortgage Support Officer - Guernsey, Guernsey- Permanent- Full Time#R-00235433 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. - This role is based in Guernsey and as such all normal working days must be carried out in...

  • Customer Advisors

    6 months ago


    Guernsey, United Kingdom JoJo Maman Bébé Full time

    **What we expect from you** Each JoJo store is unique whether that’s trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local...

  • Assistant

    7 months ago


    Guernsey, United Kingdom Anta Travel and Tours Full time

    Responsibilities: - Provide administrative support to the team by handling various tasks and duties - Perform data entry and maintain accurate records - Assist with organizing and maintaining files and documents - Utilize Google Suite and QuickBooks for various office tasks - Answer phone calls and direct them to the appropriate person or department - Greet...


  • Guernsey, United Kingdom IQ-EQ Full time

    Company Description IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Job Description**: **Responsibilities** Perform a wide variety of Trust administration tasks accurately and...

  • Trainee Trust Officer

    7 months ago


    Guernsey, United Kingdom Shearwater Recruitment Full time

    **Description**: Our client is seeking a dedicated and eager Trainee Trust Officer to join their trust administration team. As a Trainee Trust Officer, you will undergo comprehensive training to develop a strong foundation in trust administration practices and compliance. Your willingness to learn, attention to detail, and strong communication skills will...


  • Guernsey, United Kingdom Platinum Recruitment Consultancy Full time

    Temporary Sous Chef VacancyWe have an exciting opportunity for a Temporary Sous Chef to join our client's team in Guernsey. As a key member of the kitchen team, you will be responsible for supporting the Head Chef and maintaining the highest standards of food quality and service.Key Responsibilities:Support the Head Chef in menu planning and food...


  • Guernsey, United Kingdom IQ-EQ Full time

    Company Description IQ-EQ is part of a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Job Description**: **Responsibilities** - Perform a wide variety of Trust administration tasks...


  • Guernsey, United Kingdom IQ-EQ Full time

    Company Description IQ-EQ is part of a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Job Description**: **Responsibilities** - Perform a wide variety of Trust administration tasks...

  • Optical Consultant

    7 months ago


    Guernsey, United Kingdom Boots Full time

    Summary Job Reference: - 219497BR Guernsey, High Street Permanent **About the opportunity** This is a fantastic opportunity to join a business that puts the customer at the heart of all our decisions and thrives to deliver the best experience possible for our customers and colleagues. You’ll join a culture where everyone is friendly and passionate...


  • Guernsey, United Kingdom Alter Domus Full time

    We are Alter Domus. Our name means “The Other House” and we’re a world leading provider of integrated solutions for the alternative investment industry. We believe in being different. Here, you progress on merit, not who you know. You speak openly, whoever you’re speaking to. And it’s your freedom to decide which cutting-edge kind of finance...


  • Guernsey, United Kingdom HSBC Full time

    -Job description If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC employee Channel Islands and Isle of Man (CIIOM)...