Senior Microsoft Operations Csp Specialist

1 month ago

Marlow, United Kingdom Softcat Full time

**Would you like to kick start your career in a supportive, collaborative and innovative company?**

**Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?**

**Join our Vendor Alliances Team**

The role sits in the Vendor Alliance team who are responsible for the day-to-day relationship, management, and engagement of a select number of Softcat's top vendor partners. The Vendor Alliance team ensures that we have the best partnerships at all levels of Vendor engagement, driving consistent, proactive, and collaborative message into Softcat.

**Success. The Softcat Way.**

Softcat is a £1billion+ pa turnover technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure; we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

**Provide a pivotal support to the Microsoft team**

This individual will be responsible for working closely with the Microsoft team, assisting with the day-to-day management of CSP operational queries, from both the sales team and customers, as well as working closely with a wide range of internal teams at Softcat to ensure CSP operations excellence is in place to successfully support changes and updates from Microsoft and continue to be the number one CSP provider in the UK.

As a Senior Microsoft Operations CSP(Cloud Solution Provider) Specialist, you'll be responsible for:

- Day to day management of the CSP management inbox and supporting with CSP billing issues, credit/hits and manual orders
- Managing the CSP incentives and responsible for updating the CSP services description
- Building strong relationships with wider business and collaborating with Systems Dev, eCAT, Projects, IT support & Security & the Microsoft team
- Being the first point of contact for any CSP updates and responsible for hosting calls for the stakeholders
- Ensuring the required Dev work is completed to enable Softcat to continue to lead as a CSP provider

**We'd love you to have**
- Previous Microsoft Operations experience and knowledge of Microsoft tools is desirable
- A passion for providing extremely high levels of customer service
- Strong communication skills, both written and verbal
- The ability to prioritise workloads and maintain a high level of attention to detail
- Being proactive in their approach and be able to work on their own as well as part of the team

**Work in a way that works for you**

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Hybrid working - 3 days in the office and 2 days working from home
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs

**Working with us**

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

**Join us**
- As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community._

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