Legal Services Facilitator

4 weeks ago

Bedford, United Kingdom East of England Ambulance Service Trust Full time

In liaison with the Legal Services Manager, the Claims and Inquests Facilitator will manage all claims and inquests in accordance with the relevant Trust policies and NHS Resolution Guidelines. The post holder will be responsible for ensuring that all claims and inquests received are logged on DATIX and acknowledged/reported within the necessary timeframes.

In addition, the post holder will manage all coroner requests received for the release of information in accordance with the Data Protection Act 2018 and the Caldicott principles. The post holder will also be responsible for supervising the work of the Assistant Claims and Inquests Facilitator.
- To take responsibility for the co-ordination and administration of all Clinical Negligence Scheme for Trusts (CNST) and Risk Pooling Scheme for Trusts (RPST) claims across the Trust
- Participate in the assessment of potential claims as revealed by the incident reporting system, complaints module and requests for access to medical records, in accordance with the requirements of NHS Resolution
- To maintain the electronic (on DATIX) and hard copy claims files for each claim from receipt to closure, as well as ensuring the quality and accuracy of the data/information recorded
- Receive, acknowledge and log all new claims that may arise against the Trust with NHS Resolution, informing the Legal Services Manager of all new claims
- Prepare a Preliminary Analysis of claims, in line with the NHS Resolution guidelines, for all claims for the Legal Services Manager’s approval
- Support key managers to investigate all claims and litigation cases.

A small but expanding team based at Hammond Road, Bedford site with a mixture of office and home working.

**Key relationships will need to be developed with**:

- Members of the Clinical Quality team
- Operational staff across the Trust’s emergency, patient transport and primary care services
- Partnership agencies eg Police, Coroner, Trust-appointed and external Solicitors, NHS Resolution
- Members of the public

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