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Customer Service Advisor

4 months ago

London, United Kingdom Residential Management Group Full time

Customer Service Advisor - Full Time Permanent - 37.5 hours

**Salary**: £23,382.71

Monday - Friday 9am to 5.30pm

Location: Westminster, London, SW1P 1AF (This role is fully office based)

RMG are an industry leader within the Property Management sector and we are now looking for enthusiastic Customer Service Advisors to join our customer service team in the London office.

We offer a fully comprehensive training program so even if you do not come from a property management background but have a passion for customer service we want to hear from you. We are looking for individuals who are looking to take their first step onto the career ladder and progress with us.

The Role of the Customer Service Advisor:

- As part of the Property Manager function you will handle customer inquiries of a varied nature
- Responded in an accurate and timely manner in accordance with RMG policies and procedures.
- Receive, understand and assess customer contacts and inquiries to establish requirements for advice, guidance and service/solutions.
- Select and provide relevant service/solutions

Skills of the Customer Service Advisor:

- Confident communicator
- Excellent Customer Service skills
- IT skills
- Self-motivated
- Able to work to KPIs and deadlines

Benefits of the Customer Service Advisor Role:

- Fully paid training programme
- Development and progression opportunities
- Annual salary reviews
- 25 days holiday +Bank holidays + Birthday
- Pension Scheme
- Company funded qualifications
- Discount Portal
- Life Assurance

RMG embraces diversity and equal opportunity in the workplace.

We look forward to speaking with you

Key Words: Customer Service, Contact Centre, Hospitality, Bar, Restaurant, Retail, Customer Service, Full Time, Call Centre

**Job Types**: Full-time, Permanent

**Salary**: £23,382.71 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Referral programme
- Sick pay
- Store discount

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 22/02/2024