1st Line Customer Support

7 days ago


Manchester, United Kingdom Konica Minolta Full time

**Role: 1st Line Customer Support**

**Location**: Manchester, hybrid role (3 days a week in the office)

**Start Date**: 5th February 2024

**Working Pattern**: Monday - Friday, no weekends or evenings, 37.5 hours per week

**Package**:£25,000, plus a discretionary 10% bonus

We are looking for 7 x 1st Line Customer Support colleagues to be part of a new team based in our Manchester, Spinningfields office.

You'll be answering the phone to existing customers, resolving incidents and service requests, and triaging them to our other support functions if required.

You'll need to be tech savvy and have excellent verbal communication, acting professionally and displaying empathy with our customers. You'll also have excellent written communication, to be able to capture data and have attention to detail whilst listening and actioning.

As this is a new team, although this is a hybrid role (3 days a week in the office), in the initial training period you may be required to come to the office more regularly so please keep this in mind when applying

**What we are looking for**:
To be successful in this position:

- You'll have experience in telephony customer service
- You'll have good IT skills, working with Microsoft Office and able to pick up new systems easily
- You'll display excellent verbal and written communication
- You'll be able to demonstrate and create empathy and will have a focus on the customer
- You'll be able to multitask - listening, recording and actioning whilst on the phone

Experience with SAP, Service Now (or other ticketing system) and understanding of government legislation regarding data protection and security is desirable

**What do you get in return**:

- 26 days holiday, plus bank holidays, and the option to purchase more days if needed
- Training and support with our UK based training academy
- Specific learning courses, paid for by Konica Minolta, with the option of a LinkedIn Licence at no extra cost to the individual.
- Life assurance options
- A generous pension plan, invest your contributions to maximise your pension pot
- Discounts on activities, technology and restaurants
- An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing
- Free eye test voucher
- An extra paid day off to dedicate to volunteer projects
- An extra paid day off to focus on your mental health

**Don't meet every single requirement?**

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Paid volunteer time
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- customer service (telephony): 1 year (required)

Work Location: Hybrid remote in Manchester


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