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1st line support

3 months ago

Manchester, United Kingdom Project People Full time

Service Desk Agent
Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to collaborate and achieve together with committed people to provide quality 1st line support for one of our long-term partners?

We are looking for a Service Desk Agent to join and expand our 1st line team based within our office in Manchester. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer.
You will be working on a busy and active service desk , answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's.

Your experience
Educated to GCSE grade or equivalent
Excellent Customer Service Skills.
Excellent problem-solving skills.
Excellent verbal and written communication skills with an attention to detail.
Ability to work as part of a team.
High degree of initiative and creativity.
Some degree of IT Support-based experience