Order Management Specialist

3 weeks ago

Crewe, United Kingdom Air Products PLC Full time

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.

**Reimagine What’s Possible**

**AIR PRODUCTS PLC**

**POSITION DESCRIPTION UKI**

**I. ORGANIZATION**

**POSITION TITLE**:
Order Management Representative

**REPORTS TO**:
Order Management Group Lead

**ORGANISATION**:
Industrial Gases (IG)

**DATE**:
[05/2018]

**DEPARTMENT**:
[Order Management]

**LOCATION**:
[Crewe]

Person completing the position description form: Laura Nicholson

**II. **

**III. DIMENSIONS**:
45,000 Packaged Gases customers

10 Direct Depots

300 Agents / Sales centres

Revenue of cylinder & Equipment sales £244 million per annum via multiple channels

Direct orders and associated order related contacts circa 11,000 per month

4,000 inbound calls per month

6200 Orders / 881 Collections placed per month.

**IV. PRINCIPAL ACCOUNTABILITIES**

Management of timely, accurate and cost effective deliveries and collections to meet customer expectations.

60%

Daily management of administration tasks in relation to on time and complete deliveries.

20%

Key relationship building with customers and internal / external colleagues to maximise the customer experience

15%

Commercial awareness -to pick up on, openly question and direct any potential lost business retention opportunities to appropriate team

5%

To achieve individual and team key service metrics to ensure customer satisfaction.

N/A

**V. MINIMUM REQUIREMENTS AND QUALIFICATIONS**

**Education Requirements**:

- Maths & English GCSE (C+)

**Skills and Experience**:

- Passion to deliver excellent customer service
- Confident and professional telephone manner
- Friendly and able to communicate at all levels
- Excellent organisation skills
- Good working knowledge of basic computer programmes
- Proven ability to adaptable to change
- Team player

We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.

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