Customer Renewals Advisor

4 weeks ago


Stockport, United Kingdom Vitality Full time

**Benefits**:

- Starting salary of £21k, rising to £22k after probation
- Competitive bonus structure, with OTE of £33,400
- Opportunity for hybrid working, between home and our Stockport office.
- 25 days holiday + bank holidays
- Extensive training and development
- Private Health Insurance
- Access to Vitality partners and rewards such as: Apple watch, Amazon Prime, Cinema Tickets and many more.
- Opportunity to go on a holiday of a lifetime for our star performers.

Role Responsibilities
- Taking inbound calls from our existing customers, answering queries about their product, and assisting with any challenges the customer is facing with the aim of retaining their business.
- Reminding our customers of the benefits available to them, promoting the Vitality Programme.
- Assisting customers with credit control queries such as missed premiums, payment arrangements, direct debit enquiries etc.
- Working to individual targets and maintaining an excellent level of service.

**Requirements**:

- Passion for great customer service
- Excellent communication skills
- A good level of computer literacy
- Previous experience in customer service or sales would be beneficial, but not essential.


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