Property Sales Consultant

3 weeks ago

Edinburgh, United Kingdom DJ Alexander Full time

If your experienced in Customer Service and looking to enter into the Property Industry then we are looking for individuals to join our Sales Team.

**The Location**:
You will be joining our team based in our flagship city centre office at 1 Wemyss Place, New Town, Edinburgh. This central location offering a great spot and surrounded by all local amenities a vibrant place to work with an exciting company culture.

**Hours:

- Monday - Friday 9am - 5pm**

**Benefits**
We’re proud to offer;
- Salary £23,000 - £25,000pa
- Company Car
- IPad and Phone
- 32 days holiday inclusive of bank holidays
- Company socials
- That all important pension scheme to save for your retirement
- Modern offices, technology and refreshment facilities
- Health assured app for all your wellbeing needs
- Access to Rewards Platform hosting a range of company benefits such as cycle2work, smart tech scheme etc
- Excellent growth and development opportunities and to also learn alongside accomplished business leaders in the industry.

**Job Summary & Overview**

You will undertake a range of duties not limited to:

- Working to support the sales team in booking appointments, creating reports, ordering home reports and property particulars
- Liaising with clients regularly to deliver and excellent level of service at every point of contact, from arranging the initial valuation appointment to bringing their property to the market
- Administrative support from updating records, processing invoices and maintaining property histories
- Daily key reconciliation
- Liaising with other departments
- Creating marketing reports and drawing up contracts
- Collating figures and reports
- Accompanying prospective buyers to properties
- Promote each property’s positive attributes
- Providing detailed feedback on viewers’ reactions and innovatively overcoming any objections they may have during viewings
- Promote attractions within the area around each property
- Understand the potential of properties with innovative vision, and
- Deliver exceptional customer service at all times.

**Person specifications & competencies**
- Past residential property experience preferably in an Edinburgh firm
- The commitment to deliver excellent client service
- Experienced in creating quality property particulars with an eye for design and close attention to detail
- Familiar with processes within a fast-paced selling environment and used to dealing promptly with clients, solicitors and surveyors
- Aware of estate agency compliance requirements and knowledgeable of anti
- money laundering requirements
- Excellent verbal and written communication skills
- Proficient with all office software, including Outlook and capable of accurate input to databases
- Friendly, outgoing nature and keen to do a high-quality job at all times
- Flexibility to work throughout the week with some working on Saturdays and Sundays
- Excellent organisational skills
- Well-presented appearance
- Great verbal and nonverbal communication skills.
- Good organisational skills with a problem-solving ability.
- Good communication/negotiation skills and very competent in resolving conflict and potential dispute
- Confident at relaying information
- Ability to prioritise and multi-task
- Ability to remain calm under pressure in a fast-paced environment.
- Good IT skills including MS Office Suite
- Legal Right to Work in the UK

**About Us**

As market leader in Scotland, D J Alexander has 40 years’ experience and is constantly expanding, developing and striving to change the Property Industry. D J Alexander is a trusted brand with a strong heritage, known for our customer care with clients and employees alike.

At the end of 2021, D J Alexander was acquired by the Lomond Group, a network of regional Lettings and Estate Agency’s across the UK, further strengthening the DJ Alexander brand in Scotland and expanding the foothold with premises in Edinburgh, St Andrews, Aberdeen and Glasgow. We are now looking to strengthen a team bound by a true passion for customer service, to enable us to deliver immediate and sustained growth in Scotland and achieve our vision to create the best agency in Scotland.

This is just the start of our journey, and we have a lot to do. Due to this, we have a very exciting opportunity for a talented and experienced Customer Service Co-ordinators to join our Maintenance department.

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