IT Support Assistant

5 months ago

Bruton, United Kingdom The Newt In Somerset Full time

**IT Support Assistant**

**£27,000-£30,000 per annum plus annual performance bonus and fantastic benefits**

**Our IT Support Assistant**

The role encompasses a full range of IT Support duties to ensure the smooth running of IT across the Estate, you will liase closely with all departments so attention to detail and effective communication is key.

This is a role for a self-motivated, confident, and personable individual with high attention to detail.

**Key Responsibilities**:

- Resolve end user issues logged through our call logging system such as Microsoft Office, printer setup, VPN and shared drive access.
- Work closely with the IT Project Manager with hands on troubleshooting of Point of Sale, Credit Card, Music, Telephone, Fire Alarm and CCTV challenges.
- Setup and manage new user requests.
- Install and Configure hardware and software.

**What we can offer**
- A positive workplace environment with opportunities to develop both personally and professionally.
- ** Stay in shape** with our complimentary use of our gym and wellbeing classes
- Look after your wellbeing with complimentary access to our **Spa and swimming pool**s and our exclusive benefit of 50% of Spa Treatments.
- Enjoy shopping in both our shops on estate and online with **30% discount for all our colleagues** and free delivery for any online purchases.
- Discover **exclusive perks** with our Discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants.
- The opportunity to **ensure your views are heard** and shape the future of the business via our Employee Engine Room.
- Complimentary **garden membership** for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan
- ** Complimentary** meal whilst on shift, created **using fresh produce** from our estate by our dedicated staff food chefs
- ** We value your hard work** and recognise your achievements through our colleague recognition programme **“Newt Awards”** with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.
- ** Support** from our **Employee Assistance Programme** for both yourself and your family
- A team that knows how to have fun with regular team engagement activities including monthly **Gather and Grow Motivational Speakers** and our regular fun squad events, which include activities such as **Go-Karting and Wine Tasting**, to name but a few.
- Up to 30 days annual leave each year for our full-time team

**What we're looking for**
- Education in Information Technology desirable i.e MCITP, MCSA, CCNA
- Minimum of 2 years prior experience in an IT support environment
- Good knowledge of Microsoft Office and Windows Operating Systems
- Hands on knowledge of local area network management
- Good interpersonal skills
- Knowledge of hospitality IT systems an advantage.

**Where you'll be working - Our Engineering Team**

The Engineering Department looks after the Companies assets (Buildings, IT Infrastructure, Mechanical plant, and Vehicles), conducting scheduled checks and preventive maintenance in all areas of the estate. Engineering also respond to guest requests should they have issues and to colleague requests from across the estate.

**Who are we? - The Newt in Somerset**

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.

INDTECHNICAL

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