Facilities Assistant

4 months ago

Crawley, United Kingdom William Reed Ltd Full time

**Who we are**:
We are William Reed.

We are the leading expert in the global Food & Drink industry.

**Position**:
**Position**: Full time (35hr per week), permanent

**Location**: Crawley

Are you a team player who thrives in a customer facing environment? Do you have strong communication skills, attention to detail and a knack for problem solving? If so, we have an exciting opportunity for a Facilities Assistant to join our team.

As a Facilities Assistant, you'll play a pivotal role in ensuring the smooth functioning of our office environment. This is blended role responsible for front of house reception and a range of general facilities assistant tasks. Working alongside the Facilities Manager and Facilities team, you'll be integral to maintaining our office operations and contributing to a positive workplace environment.

**What you'll be doing**:

- Be the first point of contact for all visitors attending the office, providing a welcoming presence at reception, handling queries, and assisting visitors.
- Assist the Facilities Manager with on-site contractors, ensuring health and safety compliance and safe working practices.
- Support the Facilities Manager in maintaining health and safety legislation compliance.
- Escalate maintenance issues to William Reed’s approved contractors, and record and communicate these issues.
- Provide cover for the Facilities Manager during leave and absence from site.
- Perform regular inspections of the buildings to identify any maintenance needs or potential safety hazards.
- Carry out minor maintenance tasks as the first line of response. Training will be provided to ensure these tasks are performed safely and effectively.
- Assist the Facilities Manager with all matters relating to the management and control of waste and recycling streams.
- Work alongside the team to issue and cancel staff and visitor door passes. Maintaining accurate records of issued passes and ensure security protocols are followed.
- Provide porterage services, including the movement of furniture, equipment, and other items as needed. Assist with office setups for events and meetings.
- Assist the Facilities Manager in maintaining a high level of security within the company and its property.
- Manage the post room operations, including sorting and distributing incoming mail and preparing outgoing mail for dispatch. Deal with all aspects of courier receipts and despatches.
- Assist other team members with sorting of incoming magazine returns where required.
- Take part in the on-call emergency phone rota and deal with any arising issues accordingly, including keyholding duties where applicable.
- Assist the Facilities Manager with overseeing other UK based offices in London and Brighton when required.

**Requirements**:
**What you'll need**
- Strong experience in customer facing roles, ensuring a positive experience and addressing any issues that arise.
- Excellent verbal and written communication skills, to ensure clear and effective communication with colleagues, visitors, and contractors.
- A good understanding of maths and English
- Strong computer skills, particularly in Microsoft Office (Word, Excel, Outlook, etc.).
- A proactive approach in identifying and addressing needs within the office environment and a willingness to help in assisting colleagues and visitors, ensuring a smooth and efficient operation.
- Able to work effectively under pressure in time-sensitive situations.

**Other information**:
**Company Benefits Include**:

- 25 days annual leave in addition to bank holidays
- increasing by one additional day after 6 years, up to a maximum of 30 days.
- An additional day of leave for you to take on a cultural celebration day or on your birthday if you like. A day for you At William Reed, we call this our “MeDay”.
- A volunteer day to take for supporting a chosen charity and giving back to the community.
- Contributory Pension
- Life Assurance Scheme
- Group Income Protection

**Why work for us**:
We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for William Reed means that you will be joining a stable organisation that is committed to developing its employees and brands.

If you need any support in accessing this opportunity, please do not hesitate to discuss this with us.

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