Inbound Customer Service Adviser

2 weeks ago


Manchester, United Kingdom Lanes Group Plc Full time

We are looking for a team member to join our Customer Team as an Inbound Customer Service Advisor

**Choose a career with the UK’s biggest independent drainage specialist**

**The Job**:
Working within the Customer Umbrella you will be working in a designated team of 3 who are responsible for taking all the inbound traffic calls throughout the business. These include sales enquiries, depot and client update calls as well as dealing with queries.

This is a great opportunity as we are also committed to allowing this applicant to gain a qualification such as an NVQ through carrying out an apprenticeship in the workplace.

**Key Responsibilities;**
- Working as part of a team you will be handling incoming and keeping records of the calls on the internal system (Dynamics 365)
- Listening to the phone call and taking information down and looking at which department this needs to be forwarded to
- Finding out specific details which will include accurately data inputting customer details onto the system
- Assigning the call to the relevant department or depot ie Sales call, general update calls or customer calls in relation to issue that may have arisen
- The department work together as a team and take their equal share on calls which on average can be up to 150 calls per day

**About you**:
The department are looking for a loyal team member with a friendly approachable attitude where full training will be given,.

You must have Microsoft skills who can input information whilst listening to the call requirements.

Hours of work 37.5 per week - Monday to Friday (alternate weeks of 8-4 or 9-5)

**Benefits**:

- 24 days holiday pro rata (rising to 34 with length of service)
- Life Assurance;
- Health cash plan;
- Auto enrolment pension scheme;
- Free onsite parking;
- Friendly working environment;
**About Lanes**:
At the Lanes Group, we believe firmly in looking after our people and our customers. It’s a big part of who we are. It’s also one of the reasons that we have a £200 million+ turnover, over 2000 staff and a network of depots across the country.

**Strictly no agencies please.



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