Inbound Customer Service Adviser

5 months ago


Manchester, United Kingdom Lanes Group Plc Full time

We are looking for a team member to join our Customer Umbrella as a Customer Service Advisor
- Key Accounts Team.

**Choose a career with the UK’s biggest independent drainage specialist**

**The Job**:
Working within the Customer Umbrella you will be working in a designated team of 3 who are responsible for the Clients who have a Key Account with the business. Key accounts are often clients who have a need to use services from our Depot Network national wide and often request jobs through a central portal or their individual portal. You will work as part of the team handling all the requests, queries, invoicing and general administration house keeping.

**Key Responsibilities;**
- Working as part of a team you will be handling the Key Accounts, these are nationwide so are handled via portals.
- Taking jobs via portals
- Liaising with the Depot Managers and administration team regarding jobs and chasing information
- Speaking with customers and handling customer queries such as checking ETA's etc.
- General administration working to define timescales
- Invoicing

**About you**:
The department are looking for a loyal team member with a friendly approachable attitude where full training will be given,.

You must have Microsoft skills who can input information whilst listening to the call requirements.

Hours of work 37.5 per week - Monday to Friday, 9am-5pm

**Benefits**:

- 24 days holiday pro rata (rising to 34 with length of service)
- Life Assurance;
- Auto enrolment pension scheme;
- Free onsite parking;
- Friendly working environment;
**About Lanes**:
At the Lanes Group, we believe firmly in looking after our people and our customers. It’s a big part of who we are. It’s also one of the reasons that we have a £200 million+ turnover, over 2000 staff and a network of depots across the country.

**Strictly no agencies please.**

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.



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