Inbound Customer Service Advisor

2 weeks ago


Manchester, United Kingdom Office Angels Full time

Inbound Customer Service Advisor
**£11.57 per hour**
**Full time (37 hours, Monday-Friday)**
**Hybrid working (3 days in office, 2 days WFH)**
**Full training provided**
**Manchester City Centre**
**Location**: Very centrally located with access to all public transport links and local amenities.
Roles will be a mixture of office and home working and full IT equipment will be provided. Working days are Monday - Friday between the hours of 8:00AM-6:00PM, 37 hours per week.
**The main duties of the role are as follows**:

- Provide a high quality of service to internal and external stakeholders
- Understand and complete processes in accordance with guidelines
- Use several IT systems to record information and complete tasks accurately
- Meet and exceed agreed KPIs
- Manage your own caseload

**Person Specification**:

- Experience of meeting/exceeding KPIs and targets is essential.
- You will be highly personable and will be able to engage with customers on the phone in a friendly, empathetic, and professional manner.
- You will be happy to take ownership of queries and problems and ensure that these are followed through to resolution.
- Strong IT skills are a must as is the ability to pick up new systems and procedures quickly.
**Job Benefits**:
29 days holiday increasing to 41.5 days after 12 weeks temping (inclusive of bank holidays)
Work/life balance
Additional income - Optional overtime once training period has been passed
Hybrid working with I.T equipment provided
Great career prospects within a well-established organisation
Fully paid on the job training by dedicated trainers

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



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