Client Care Assistant

2 months ago


Rochester, United Kingdom Linnaeus Full time

**We are looking for a friendly and personable Client Care Assistant to join our team at the Warren House Group in Kent.**

You will need to prove IT and telephone skills. Previous experience of working in a veterinary practice is desirable but not essential as full training will be given. You do need to be confident in dealing with the public in a busy environment.

The role will include meeting and greeting clients, answering phone calls, booking appointments using a diary management system, general administrative work, and stock control and cleaning of public and clinical areas. At times this is a very emotive environment and you will need to be a calm and supportive presence for our clients.

The earliest shift start time is 8am, and the latest finish would be 7.45pm on weekdays. Weekend hours vary and currently we are open on Saturdays only either 8.45am to 12.45pm or 8.45am to 4.45pm, dependant on the branch.

If you are a friendly, caring and compassionate person who has excellent communication and administration skills we would like to hear from you.

**Hours and package**

**Job Types**: Full, Permanent
Full time hours: up to 40 per week

21,915.00 - 24,350.00 GBP Annual

**Experience**

Administrative Assistants and Receptionists: 1 year (preferred)
Licence/Certification:
Driving Licence (preferred)

**Benefits**
5 weeks holiday + bank holidays + Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Recruitment referral reward scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme

**About us**

The Warren House Veterinary Surgery first opened in 1982 at the Rochester site. Since starting the business, it has continually grown and is now a group of four small animal practices based in the Medway Towns.

Some of our teams have been with the company since it opened almost 40 years ago, and we have both full and part time associates as we have quite a flexible approach and understand that work needs to fit in around life.

Currently we have 8 Vets on the team, 18 RVNs, 3 VCA's and 15 Client Care team members across the group to help meet the needs to our customers. Our teams work across the whole group supporting each other fully. We also have two administrators who take care of some of the finances for the company.

Our Practice strives to deliver a very high standard of care to our clients and their pets and to deliver exceptional customer service.

At Linnaeus, we are committed to supporting all our associates' physical and mental health. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.


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