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Client Management Assistant

6 months ago

Rochester, United Kingdom Paramount Independent Property Services Full time

**Job Title**:Client Management Assistant

**Reporting to**:Head of Client Management

**Hours of Work**: 37.5 hours per week

**Salary**: £14,605 - £20,310 - depending on experience

**Place of Work**:Rochester, Medway, Kent

We are the leading provider of specialist homelessness accommodation services to the Southeast, and we are searching for new staff member to join the growing team. If you are looking for an opportunity to work for a vibrant young company located in Rochester, then this is your chance to make a difference in the local community.

**Duties will include**:

- Manage & respond to all incoming complaints and queries
- Monitoring & sending correspondence in forms of welcome packs, letters, texts
- Deal with all incoming correspondence from utility suppliers
- General administration tasks as required for office
- Likely two Saturdays work a month, as overtime, or with time off in the working week

**Role Requirements**:

- A caring and compassionate approach
- Excellent level of written English
- Work within a multi-disciplinary team across departments
- Housing (or similar) experience (but not essential)
- Ability to maintain professional boundaries
- Good timekeeping skills
- Ability to work well under pressure
- Computer Literate
- An understanding of confidentiality and data protection requirements
- Experience would be an advantage but not essential as all training will be given
- You must be an excellent communicator, with an excellent level of written English and fantastic customer service skills with a friendly and helpful approach
- You must pass a DBS check and be a UK citizen or free to work in the UK. Evidence of this will be requested

**Company incentives and schemes**:

- 28 days paid annual leave, including bank holidays
- Nest pension scheme
- Other benefits within package

**Job Types**: Full-time, Permanent

**Salary**: £14,605.00-£20,310.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Rochester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- call handling: 1 year (required)
- Customer Service: 1 year (required)

Work Location: In person