Retail Assistant

3 months ago

Ipswich, United Kingdom H G Gladwell & Sons Full time

**H G Gladwell & Sons Ltd was established in 1912 and now manufactures and distributes a range of pet food and pet related goods. These products are in bags or boxes, which weigh up to approximately 25 kg.**

**We are looking for a keen and enthusiastic new member of the team in our Copdock Branch. We are looking for you must be able to work 4 days in 7, this is a permanent role.**

**Position reports into**: Branch Manager

**Job Purpose**:To work in our Trade and Retail Store providing a professional, efficient and accurate service to our customers, including delivery to some customers.

Key Responsibilities:

- Sustain and improve sales performance and customer satisfaction relating to the branch
- Accurately process orders
- Perform duties in an efficient, professional and courteous manner
- Ensure all established procedures are adhered to
- Establish and maintain effective working relationships with co-workers, managers, suppliers, customers and the general public
- Maintain regular consistent and professional attendance, punctuality, personal appearance and adherence to relevant Health and Safety procedures.

Duties include but are not exclusive:

- Perform selling and customer service activities competently including accepting payments for goods
- Communicate and liaise verbally with customers/ suppliers/ visitors/ enquirers/ co-workers and managers.
- Efficiently and effectively respond to spoken requests over the phone or in person
- Respond clearly and effectively to verbal or written instructions
- Maintenance of the hygiene of the branch.
- Stock control and replenishment of goods
- Delivery of goods to local customers

**Skills**:

- Retail experience or customer service experience an advantage
- Must be computer literate
- Must be numerate and literate as will be working from written instructions
- Excellent attention to detail is required as mistakes are costly to rectify
- A confident and friendly personality is essential
- Ability to work under own initiative is important
- Knowledge of Pets and animals would be an advantage
- Clean driving record

**Job Types**: Permanent

**Salary**: £7.49-£10.42 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking
- Store discount

Schedule:

- Day shift

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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**Job Type**: Permanent

**Salary**: £7.49-£10.42 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking
- Store discount

Schedule:

- 10 hour shift
- Day shift
- Weekend availability

Ability to commute/relocate:

- Ipswich: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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