Customer Experience Coordinator

1 month ago


Kendal, United Kingdom VolkerWessels Full time

Part of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group’s business units we deliver a truly integrated, multidisciplinary service.

We have a great opportunity for a Customer Experience Coordinator. As part of the customer experience team, you will have demonstrable experience in the delivery of communications and engagement in a public setting. Working closely with colleagues, you will support with all aspects of the scheme, engaging with key communities and stakeholders, and dealing with events. You will be confident to lead public meetings and in dealing with challenging situations as they arise. You will support proactive communications work that influences policies, plans and decisions of key local stakeholders. You will support the project team and work closely with internal teams to maintain and deliver a communication strategy, as well as supporting our partners both internally and externally.

**About you**:

- Clear communication skills: able to produce high quality plain English letters, and engagement materials; be able to listen and negotiate; and show judgement and tact when dealing with challenging situations.
- Proven successes by building and coordinating relationships with internal and external customers and partners.
- Plan and execute successful events and manage our website
- Excellent organisational and time management skills
- Able to work effectively independently and as part of a team
- A positive, proactive, and hard-working attitude
- A clean driving license and willingness to travel are also essential

**Why work with us?**:
VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure.

By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients.

We offer competitive rewards and benefits, recognising the value we place on our employees.

We offer a range of benefits, including:

- Competitive salary
- Competitive annual leave and an additional day off on your birthday
- Private medical care
- Pension
- Life Assurance
- Cycle to Work scheme
- Shopping and restaurants vouchers, rewards, and discounts
- Training and development opportunities-comprehensive skills-based training
- Family friendly polices including enhanced maternity benefits
- Employee Assistance programme
- Mental health, physical health, and financial support
- 24/7 Virtual GP service

**Fairness, inclusion and respect**:
We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.

**Additional information**:
Note for Recruitment Agencies:
Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release.

VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its
entire staff and therefore a drugs & alcohol screening is mandatory for all.



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