Implementation Specialist-french Speaking

3 weeks ago

Brentford, United Kingdom NAVEX Full time

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._

**Position Summary**:
Are you someone who is organised, detail oriented and an excellent communicator? Are you interested in starting a career in Project Management? If so, the Implementation Specialist role may be a great fit for you
NAVEX is looking for a new Implementation Specialist who will thrill and guide our international customers through the implementation of our integrated risk and compliance management software and solutions. By leveraging the implementation team’s collectiveexperience and learning our highly effective project management methodology, you will own a book of implementation projects with a focus on successful and on-time project completion. In addition, you will manage project timelines, help customers plan and trackproject deliverables, configure customer software solutions and deliver user meetings and trainings via webcasts. You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success

**We Offer You**:

- **Inspiring Culture.**Invested teammates, belonging groups, and a socially determined culture
- **Meaningful Work.**Innovative products and solutions with real life impact for people and organisations
- **Career Growth.**Stellar training, mentorship, and an unwavering commitment to your growth and success
- **Life Flexibility.**To care for you, your loved ones and your community
- **Industry Leadership.**A highly reputable, fast growing and consistently profitable organisation
- **Real Rewards.**Competitive and transparent pay practices, wellbeing programs and benefits with choice

**What You Will Do**:

- Set expectations, establish project timelines and motivate our international customer participants to deliver within scope and on-time
- Coordinate internal and external resources and third parties for the flawless execution of customer projects
- Manage multiple implementation projects, including developing project objectives, prioritising project responsibilities, delegating tasks, executing project deliverables and tracking projects to successful completion
- Configure customer software using proprietary tools
- Maintain individual Key Performance targets (utilisation, customer satisfaction, etc.)
- Kickoff sustainable relationships and build a foundation of trust with our customers
- Identify potential system and customer relationship enhancements
- Work on other exciting internal initiatives, as specified by your team manager

**What You Will Need**:

- A Bachelor’s degree or prior work-related experience equivalent
- Experience in a customer service, project management and/or implementation role preferred
- Fluent in French and English
- Working knowledge of Microsoft Office
- The ability to work independently as a self-starter and within a team environment; contributing to a growing team within a dynamic work environment
- The ability to learn and assimilate new information quickly
- The ability to manage multiple projects simultaneously and work within fixed deadlines
- The ability to foster valued customer relationships
- A high level of attention to detail, excellent follow through and reliability
- Excellent verbal and written communication skills and a commitment to engage with people across a variety of levels with diverse backgrounds

NAVEX is an equal opportunity employer, including disability/vets.
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_

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